Front Desk Manager

Hyatt Place Sacramento/Roseville; Roseville (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading hospitality company is looking for a Front Desk Manager to ensure exceptional guest experiences at their hotel in Roseville. This role is critical in leading the Front Office team, maximizing revenue, and maintaining high standards of service. Ideal candidates will possess strong leadership skills, a customer service focus, and significant hotel experience.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Daily Pay option

Qualifications

• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows, spreadsheets, and word processing.
• Able to handle high-pressure situations while maintaining composure.

Responsibilities

• Ensure smooth operation of the Front Office and deliver exceptional service.
• Manage financial aspects including maximizing room revenue.
• Motivate and train Front Desk personnel.

Skills

Customer Service Orientation

Leadership and Supervisory Skills

Problem-Solving Ability

Communication Skills

Financial Acumen

Education

2-year college degree

4-year college degree

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Join Our Team as a Front Desk Manager!

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

KEY SKILLS/RESPONSIBILITIES

• Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
• Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
• Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
• Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.
• Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.

EDUCATION & EXPERIENCE

• 5+ years of progressive experience in a hotel or related field with supervisory experience
• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information When business or pleasure takes visitors to Sacramento, Hyatt Place Sacramento/Roseville is the perfect place to stay. Guests will enjoy comfortable rooms, a free hot breakfast every morning, 24/7 meal access, free Wi-Fi, a heated pool and more. Our innovative social space and prime location near the Westfield Galleria at Roseville makes our hotel a home while away. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions:

Source: Hospitality Online