Front Desk Coordinator

Dahl Law Group; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent law office in Sacramento seeks a dynamic Front Desk Coordinator to support attorneys and paralegals by managing phone lines, scheduling appointments, and maintaining client communications. This full-time role requires strong organizational skills and a positive demeanor, offering an hourly rate of $19 to $22.

Qualifications

• Previous experience handling a busy phone line in a professional service setting is required.
• Positive, professional, and approachable attitude.
• Ability to work in an interactive team environment with a customer service focus.

Responsibilities

• Handles frequent incoming phone calls and assists clients.
• Schedules and confirms appointments, gathering necessary documents.
• Maintains client information in the firm’s case management platform.

Skills

Strong listening and communication skills

Customer service focus

Proactive problem identification

Tools

Microsoft Office Suite

Job description

We are looking for a dynamic Front Desk Coordinator who can help the busy attorneys and paralegals at our law office assist clients. You’ll be responsible for answering a busy main phone line, assisting clients virtually and in person, and working collaboratively with the attorneys, paralegals, and professional staff. You’ll also perform a variety of other tasks as needed to ensure our firm is operating efficiently. This is a full-time position with 100% of the work performed in-office, with hours from 8:30 AM to 5 PM, Monday - Thursday, and 8:30 AM to 4 PM on Friday. All candidates must have previous experience handling a busy phone line in a professional service setting, preferably in a law firm. Candidates without any relevant experience will not be considered. Responsibilities: • Handles frequent incoming phone calls from clients and proactively assists them and routes them to the best team member. • Schedules and reschedules appointments for Attorneys, Paralegals, and the Intake Team. • Confirms appointments with clients and potential new clients and gathers signed documents and payments in advance (when needed). • Greets clients and potential clients with a professional demeanor. • Opens and closes client files in the firm’s case management platform. • Drafts non-legal correspondence, such as letters to return original documents to clients, non-engagement letters, termination letters, etc. • Maintains and updates client names, addresses, phone numbers, and emails in the firm’s case management platform. Reaches out to clients to obtain missing information. • Renews Attorneys’ professional memberships and licenses as requested. • Schedules Attorneys’ webinars and MCLE. • Orders supplies for the firm and make sure the Sacramento office kitchen is well stocked with snacks and drinks. • Maintains cleanliness of the office, including running and emptying the kitchen dishwasher when needed. • Other projects, as assigned. Qualifications: • Previous experience handling a busy phone line in a professional service setting is required. • Strong listening and communication skills. • Knowledge of the Microsoft Office Suite, including Word and Outlook. • Positive, professional, and approachable attitude and demeanor. • Must possess the ability to work in an interactive team environment with a customer service focus, both internally and externally. • Ability to proactively identify problem areas and communicate them to appropriate individuals. • Exceptional attendance. Compensation: $19 - $22 hourly

• Handles frequent incoming phone calls from clients and proactively assists them and routes them to the best team member. • Schedules and reschedules appointments for Attorneys, Paralegals, and the Intake Team. • Confirms appointments with clients and potential new clients and gathers signed documents and payments in advance (when needed). • Greets clients and potential clients with a professional demeanor. • Opens and closes client files in the firm’s case management platform. • Drafts non-legal correspondence, such as letters to return original documents to clients, non-engagement letters, termination letters, etc. • Maintains and updates client names, addresses, phone numbers, and emails in the firm’s case management platform.Reaches out to clients to obtain missing information. • Renews Attorneys’ professional memberships and licenses as requested. • Schedules Attorneys’ webinars and MCLE. • Orders supplies for the firm and make sure the Sacramento office kitchen is well stocked with snacks and drinks. • Maintains cleanliness of the office, including running and emptying the kitchen dishwasher when needed. • Other projects, as assigned.