Front Desk Assistant Manager OEM

L'Auberge de Sedona; Sedona (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

L'Auberge de Sedona, part of Evolution Hospitality, seeks a Front Desk Assistant Manager to blend hospitality flair with operational leadership in a luxury resort setting. The OEM role partners with the Front Desk Manager to greet guests warmly, drive room revenue, and maintain smooth front-office operations.

The ideal candidate brings 3–5 years in hotel ops, strong problem-solving, and a track record of coaching teams to deliver memorable service while managing busy, high-pressure environments.

Qualifications

• 2-year college degree with 3+ years of related experience, or a 4-year degree with at least 1 year of related experience.
• 3–5 years of progressive hotel/related field experience, preferably with supervisory exposure.
• Ability to handle stressful situations with composure and objectivity.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests warmly and ensure front desk operations run smoothly.
• Lead, coach, and motivate front desk team to maintain high standards and positive vibe.
• Resolve guest concerns promptly and calmly to ensure satisfaction.
• Oversee room revenue, occupancy, and overall front-office efficiency.

Skills

Service with a Smile

Leadership

Problem-Solving

Detail Orientation

Education

2-year college degree + 3+ years experience

4-year degree + 1 year experience

Supervisory experience

Job description

Join Our Team as a Front Desk Assistant Manager!

At Aimbridge Hospitality, we're all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you'll be right at the heart of it. Working side-by-side with the Front Desk Manager, you’ll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You'll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you're a customer service rockstar with a knack for solving problems and keeping things organized, we'd love to have you on our team!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Service with a Smile: You're the friendly face guests and team members count on. Whether it's a warm welcome or a helpful hand, you deliver top-notch service that makes people feel right at home.
• Lead the Way: You motivate, coach, and guide the front desk crew like a pro - keeping standards high, operations smooth, and the vibe positive.
• Problem-Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That's your specialty.
• Master of the Details: From managing room revenue to keeping your look sharp and systems running, you've got the financial smarts, organizational skills, and tech know-how to keep everything on point.

EDUCATION & EXPERIENCE

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Our Resort L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona's famed Red Rock country, L'Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort's location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a resort within a resort experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don't have to go far to experience what's recognized as One of the Top Ten Restaurants in the Southwest by Condé Nast Traveler at the resort's on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L'Apothecary Spa. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions:

Source: Hospitality Online