Front Desk Manager

Residence Inn New York JFK Airport; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

401-K

Job summary

Residence Inn New York JFK Airport is seeking a Front Desk Manager to oversee the Front Desk, drive guest satisfaction, and manage operations on a daily basis.

You will lead a diverse team, monitor revenue and expenses, and ensure flawless guest service while maintaining budget goals. Strong English communication and cash handling skills are essential.

Qualifications

• Four-year college degree or equivalent education/experience required.
• 2–3 years in a related hotel position preferred.
• Excellent verbal and written English required; a second language is helpful.
• Ability to handle cash or credit transactions and operate MS Office and Excel.

Responsibilities

• Oversee and manage the Front Desk to ensure efficient operations and guest care.
• Monitor daily revenue and expenses to minimize loss and maximize profit.
• Lead and coach Front Desk staff; empower and develop the team.
• Act as Manager on Duty when needed.

Skills

Cash handling

MS Office

Excel

English proficiency

Education

Four-year college degree or equivalent

Tools

Cash register knowledge

Job description

You’re the business manager for the Front Desk. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as Front Desk Manager.

As Front Office Manager, you will

• Oversee and manage the Front Desk to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Desk staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

• Hotel and other Travel discounts
• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Insurance
• Long/Short Term Disability
• 401-K
• Professional Development Opportunities
• Competitive Compensation plus incentives!

Source: Hospitality Online