Front Desk Manager

White Lodging; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Manager, where you will oversee front office operations, lead a team, and ensure exceptional guest service. This role offers opportunities for personal growth and development in a vibrant work environment.

Benefits

Medical, Dental and Vision insurance

Vacation/Paid Time Off (PTO)

401(k) with company match

Tuition reimbursement

Discounts on hotel rooms and dining

Qualifications

• Prior leadership or supervisory experience preferred.
• Passion for service with a positive attitude.
• Desire to develop and coach associates.

Responsibilities

• Manage daily operations of the Front Office department.
• Provide leadership and training to front desk agents.
• Ensure high-quality service to guests.

Skills

Leadership

Problem Solving

Customer Service

Job description

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What You'll Do

* The Front Desk Manager will carry out all daily shift operations of the Front Office department.
* Provide leadership, training and shift flow management while coaching front desk agents and supervisors.
* Create proactive hiring plans and assist in hourly interviews.
* Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment
* Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

What You'll Bring

* Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!
* A passion for service with a positive, can-do attitude
* The desire to develop and coach associates and create an environment for your team to thrive.
* Ability to creatively problem solve and execute against the strategy and deliver results.

Other Information

* Day 1 Medical, Dental and Vision insurance
* Vacation/Paid Time Off (PTO) with rollover
* Complimentary wellness tools
* Unlimited referral bonuses
* 401(k) with company match
* Hostcare Resources healthcare concierge
* Leadership development
* Tuition reimbursement
* Discounts on hotel rooms, dining, and other travel/entertainment experiences
* Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 3112

About the company

White Lodging’s vision is to create a company that lasts forever. We hire and develop passionate, driven and motivated hospitality associates who are looking to lead.We are one of the foremost hotel ownership, development and management companies in America, and have been since our inception in 1985.