Front Desk Manager

Hawkeye Hotels; Brown Deer (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a rapidly growing family-owned hospitality company as a Front Desk Manager. In this dynamic role, you will oversee the daily operations of the Front Desk, ensuring exceptional service delivery to guests and fostering a motivated team environment. Your leadership will be crucial in guiding a diverse team, managing departmental budgets, and addressing guest needs with confidence. If you are passionate about hospitality and possess strong supervisory and communication skills, this opportunity is perfect for you to grow and make a significant impact in the industry.

Qualifications

• Previous supervisory experience in a hotel environment.
• Strong communication skills with guests and team members.

Responsibilities

• Manage day-to-day operations of the Front Desk functions.
• Lead and empower Front Office staff to provide exceptional service.

Skills

Supervisory Skills

Communication Skills

Problem-Solving Skills

Job description

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

Job Overview

The Front Desk Manager is responsible for the day-to-day operations of the Front Desk functions in accordance with brand and company standards. This includes directing, implementing, and maintaining a service and management philosophy which serves as a guide to provide exceptional service to both our guests and team members. Attend to guest and group special needs and solve problems with confidence. Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, provide exceptional service, and grow with the company. Lead a diverse team by modeling expected behavior, and empowering and coaching through the employment lifecycle. Operate within departmental budgets through effective stock and cost controls and well-managed schedules.

Qualifications

• Previous supervisory experience.
• Previous Hotel Front Desk experience.
• Ability to communicate effectively with the public and other Team Members.

Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability, or protected veteran status.