Front Desk Coordinator, The American Club - (req66696)

Sterling Kohler; Wisconsin; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic guest services team at a renowned resort, where your role as a Front Desk Coordinator will be vital to delivering exceptional experiences. You will oversee registration, manage guest inquiries, and ensure smooth operations at the front desk. This full-time position offers a chance to develop your leadership skills while providing top-notch service to guests. With competitive pay and a comprehensive benefits package, this opportunity is perfect for those passionate about hospitality and guest relations. Embrace the chance to contribute to a legacy of gracious living and enjoy a rewarding career in a vibrant environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Qualifications

• Minimum of 4 years customer service or guest service experience required.
• Firm understanding of Night Audit processes.

Responsibilities

• Oversee, lead, and train guest services team at the front desk.
• Handle monetary transactions and ensure compliance with cash handling guidelines.

Skills

Customer Service

Supervisory Experience

Night Audit Processes

Education

Bachelor’s Degree in Hospitality

Bachelor’s Degree in Business Management

4 Years Customer Service Experience

Job description

Front Desk Coordinator, The American Club

Work Mode:Onsite

Location:Kohler, WI

Opportunity

Joinour guest services team—the heartbeat of our business and the warmth ourguests remember long after their stay.

Oversee,lead, train and provide prompt, courteous and professional guest servicein the functions of registration, guest departure, cashiering,reservations and information at assigned location. Maintain the smooth operation of eachshift at the front desk and initiate programs and policies to ensure guestpatronage.

Specificresponsibilities as a Front Desk Coordinator include:

• Registerguest/member in and out of applicable software system(s).
  
• Provideguests with information on the venue and resort.
  
• Knowledgeableabout property and surrounding area, local attractions and shoppingservices.
  
• Ensurethat standards are met through service observations team.
  
• Provideleadership and resolution to all escalated guest or member concerns.
  
• Provideoversight to ensure timely response to special requests; inform teams ordepartments as appropriate.
  
• Handleall monetary transactions at the front desk as appropriate according tocash handling guidelines.
  
• Accuratelypost or refund guest charges and fees.
  
• Coachand council cashiering errors as outlined by accounting department,provide disciplinary action when appropriate.
  
• Contactguests/banks with over-credit limit concerns when applicable.
  
• Contactguests who have departed with open balances.
  
• Have aclear understanding of daily yield strategies and the proper execution ofthose strategies to maximize average daily revenue.
  
• Coordinatebetween businesses on fully committed days to ensure a seamless guestexperience.
  
• Documentin detail any guests who may have been relocated and what follow-up actionshould take place.
  
• Lead,train and develop associates on all processes, procedures, applicablestandards and provide coaching and feedback on a timely basis.
  
• Completespecial projects as assigned by leaders.
  

This is a Full-Time position with benefits with shifts onWeekdays & Weekends varying between 6:00 am and 10:00 pm.

Skills/Requirements

• Bachelor’sDegree in Hospitality, Business Management or related field preferred or aminimum of 4 years customer service or guest service experience required.
  
• Aminimum of 1 year supervisory experience preferred.
  
• Firmunderstanding of Night Audit processes.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $23.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .