Front Desk Manager

Generation Hospitality Group; Jackson (WY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Complete benefits package

Hotel stay discounts

Growth opportunities within an expand-

Job summary

Generation Hospitality Group is seeking a Front Desk Manager in Jackson, WY to oversee daily front office operations and guest services. You will hire, train, schedule, and coach the front desk team, ensuring smooth check-ins and check-outs while collaborating with housekeeping and the General Manager to maintain service standards.

The role requires 2+ years in front desk or guest services and at least 1 year in a supervisory position.

Qualifications

• 2+ years of front desk or guest services experience in a hotel or motel
• 1+ year of supervisory or lead experience preferred
• Experience with a property management system (PMS) such as Hotel Effectiveness or similar
• Strong customer service, problem-solving, and communication skills
• Comfortable with cash handling and basic financial reporting
• Able to work a flexible schedule, including weekends and holidays
• High school diploma or equivalent required; hospitality degree a plus
• Bilingual (English/Spanish) a plus

Responsibilities

• Lead, train, schedule, and supervise front desk agents and night auditors
• Oversee check-in, check-out, reservations, and room assignments
• Resolve guest complaints quickly and professionally
• Manage room inventory, rates, and OTA listings to support occupancy and revenue goals
• Review night audit reports, cash handling, deposits, and daily balancing
• Coordinate with housekeeping and maintenance on room status and guest requests
• Monitor and respond to online guest reviews
• Enforce hotel policies, safety procedures, and brand standards
• Cover front desk shifts as needed, including evenings, weekends, and holidays

Skills

Front desk management

Supervisory experience

Customer service

Cash handling

PMS knowledge

Communication skills

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Hotel Effectiveness PMS

Job description

About the Role

As Front Desk Manager, you’ll run day-to-day front office operations and make sure every guest gets a smooth check-in, a comfortable stay, and a friendly check-out. You’ll hire, train, schedule, and coach the front desk team, handle guest issues, and work closely with the General Manager and housekeeping to keep the property running well.

What You’ll Do

• Lead, train, schedule, and supervise front desk agents and night auditors
• Oversee check-in, check-out, reservations, and room assignments
• Resolve guest complaints quickly and professionally
• Manage room inventory, rates, and online travel agency (OTA) listings to support occupancy and revenue goals
• Review night audit reports, cash handling, deposits, and daily balancing
• Coordinate with housekeeping and maintenance on room status and guest requests
• Monitor and respond to online guest reviews
• Enforce hotel policies, safety procedures, and brand standards
• Cover front desk shifts as needed, including evenings, weekends, and holidays

What We’re Looking For

• 2+ years of front desk or guest services experience in a hotel or motel
• 1+ year of supervisory or lead experience preferred
• Experience with a property management system (PMS) such as Hotel Effectiveness, or similar
• Strong customer service, problem-solving, and communication skills
• Comfortable with cash handling and basic financial reporting
• Able to work a flexible schedule, including weekends and holidays
• High school diploma or equivalent required; hospitality degree a plus
• Bilingual (English/Spanish) a plus

Benefits

• Competitive compensation
• Complete benefits package
• Hotel stay discounts
• Growth opportunities within an expanding hotel group