Front Desk Manager

Q Hotels; LaPlace (LA); On-site; USD 40,000 - 64,000; Full time

Job summary

Q Hotels in Louisiana seeks a Front Office Manager to lead the front desk and guest services, ensuring seamless daily operations and a superior guest experience. You will motivate staff, supervise scheduling and training, and work closely with departments to meet revenue and service goals.

You will oversee reservations, room inventory, and front office systems, prepare financial reports, and communicate effectively with guests, corporate offices, and owners.

Qualifications

• Experience as Front Office Manager or Manager on Duty.
• Experience with Marriott Brand Standards.
• Knowledge of room reservations, front office systems and revenue management.
• Background check required.
• Evenings and weekends on-call availability.

Responsibilities

• Lead front office and guest services to ensure guest satisfaction.
• Supervise staffing, scheduling, training and performance.
• Manage reservations, forecasting and department budget.
• Prepare financial reports and rate/availability calendars.
• Coordinate with corporate and owners as a property leader.
• Ensure procedures comply with policies and loss prevention.

Skills

Leadership

Staff management

Scheduling

Guest service

Operations oversight

Tools

Marriott FOSSE system

Job description

The Front Office Manager is responsible for successful operation of the hotel, is required to motivate, lead, supervise and direct the operations of the hotel and its departments.

They will motivate, and serve as a property leader at the hotel and to the corporate offices and owners.

Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.

Compiles and prepares financial reports, including: rate and availability calendar.

Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.

Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.

Requirements:

Works directly with department managers to ensure a seamless workflow on a daily basis.

Participates in mandatory training.

Participates and ensures implementation in sales and marketing programs.

Completes random guest-registry audit to assure accuracy and completeness.

Maintains key control and loss prevention programs.

Ensures that all, procedures, federal and state policies are followed.

Reports aged open accounts to Support Office Accounting Department.

Any other requests from the Corporate Office.

Qualifications: Candidate must have previous work experience with Marriott FOSSE system.

Candidate must have previous Supervisor, Front Desk Manager or Manager on Duty job experience.

Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff.

Candidate must be able to work evenings, weekends available for on call.

Candidate must be knowledgeable in Marriott's Brand Standards.

Background check is required.