Front Desk Manager

Gold’s Gym SoCal Group; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Front Desk Manager to join their dynamic team in Los Angeles. This role involves leading the operations team, ensuring exceptional service, and fostering a positive environment. Ideal candidates will thrive in a fast-paced setting, possess strong leadership skills, and be committed to member excellence. With opportunities for growth and a supportive culture, this position is perfect for individuals eager to make a difference in the fitness community. Join a company that values integrity, community engagement, and ongoing development!

Benefits

Comprehensive Benefits Package

John Hancock 401k

Aflac Supplemental Insurance

Free Gym Memberships

Discounts on Services

Opportunities for Growth

Qualifications

• Strong business judgment and analytical skills are essential.
• Effective communication and leadership skills are required.

Responsibilities

• Manage Operations team to ensure adherence to policies.
• Hire, train, and supervise front desk and Kids Club staff.
• Address member concerns and ensure excellent hospitality.

Skills

Business Judgment

Analytical Skills

Effective Communication

Delegation Skills

Organizational Skills

Leadership Skills

Resourcefulness

Education

College Degree

Job description

If you are passionate about fitness and want to make a difference every day for an UNBELIEVABLE company, keep reading!

Gold’s Gym SoCal and its affiliated clubs are growing rapidly and seeking an hourly Front Desk Manager to help our teams deliver world-class service to our members by utilizing in-depth knowledge of company products and programs. We will challenge your skills, talents, and abilities and reward your successes. Here are some benefits of being a Gold’s Gym SoCal employee:

• Work in a fun environment with great people
• Comprehensive benefits package
• John Hancock 401k
• Aflac supplemental insurance options
• Free gym memberships and discounts
• Opportunities for growth within the company

What sets us apart:

• Dedication to members’ success and goals
• Integrity fostering lifelong relationships
• Passion for community engagement
• Pride in our work and identity
• Ongoing leadership development
• Excellence in execution
• More than a gym — a family!

Ideal candidates will:

• Have a positive, upbeat, and outgoing attitude
• Be passionate about hospitality and member excellence
• Thrive in a dynamic, fast-paced, goal-oriented environment while maintaining quality service
• Have fitness industry experience (preferred)
• Love continuous learning and growth

Responsibilities include:

• Managing Operations team to ensure policy adherence
• Hiring, training, and supervising front desk, Kids Club, and Housekeeping staff
• Serving as liaison with Corporate Customer Care and assisting the General Manager with member and operational issues
• Overseeing cash deposits with GM approval and ensuring timely deposits
• Coordinating with cleaning teams to maintain cleanliness standards
• Managing cancellations and member retention efforts
• Addressing member concerns through Medallia
• Assisting with payroll and ensuring accuracy
• Enforcing club policies and procedures
• Staffing and recruitment activities
• Handling membership inquiries and providing excellent hospitality
• Leading by example and conducting weekly staff meetings

Must-have qualifications:

• Strong business judgment and analytical skills
• Effective communication and listening skills
• Delegation and organizational skills
• A positive environment creator
• Openness to self-development
• Resourcefulness in improving operations
• Leadership and motivational skills
• College degree (preferred)
• Current CPR certification

This role involves physical activity, including moving and lifting up to 25 lbs., standing or walking for extended periods, and maintaining a professional appearance and demeanor in a clean uniform.

Do you have what it takes? Join our family legacy today!

We celebrate everyone! Gold’s Gym SoCal and its affiliates are equal opportunity employers committed to diversity and inclusion. Employment decisions are based on merit, performance, and business needs, without discrimination based on race, color, religion, marital status, age, national origin, disability, pregnancy, gender, sexual orientation, gender identity, veteran status, or other protected statuses.