Front Desk Coordinator (44712)

West Dermatology; Thousand Oaks (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in dermatology is seeking a Front Desk Coordinator to be the 'Director of First Impressions' in a fast-paced clinic. The role involves managing front desk operations, ensuring excellent customer service, and handling patient interactions. Ideal candidates will have strong communication skills, a professional demeanor, and experience in a medical office. Join a growing team that values collaboration and exceptional patient care.

Benefits

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off and Holidays

Qualifications

• 1-2 years experience in a medical office/clinic; dermatology preferred.
• Knowledge of medical dermatology terms, CPT, ICD-10.

Responsibilities

• Handle front desk operations including answering phones and scheduling appointments.
• Verify insurance eligibility and collect copays at check-in/out.

Skills

Communication

Math

Compassion

Education

High School Diploma or GED

Tools

EMR systems

Job description

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Who We Are

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements

All employees are expected to:

1. Perform quality work within deadlines with or without direct supervision.
2. Interact professionally with other employees, customers, and suppliers.
3. Work effectively as a team contributor on all assignments.
4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Overview

The ideal Front Desk Coordinator is friendly, professional, and excels at delivering outstanding customer service, acting as the "Director of First Impressions" in our fast-paced clinic environment.

General Duties & Responsibilities

• Handle front desk operations including answering phones, greeting patients, scheduling appointments, addressing inquiries, and forwarding requests.
• Prepare patient paperwork before appointments.
• Review and update patient information in EMA.
• Verify insurance eligibility, payer sources, and prior authorizations.
• Collect copays and balances at check-in/out.
• Perform other duties as assigned.

Qualifications

Education

• High School Diploma or GED required.

Experience & Skills

• 1-2 years experience in a medical office/clinic; dermatology or cosmetic experience preferred.
• Knowledge of medical dermatology terms, CPT, ICD-10.
• Strong communication and math skills.
• Professional appearance and mannerisms.
• Ability to work efficiently in a fast-paced environment.
• Compassionate, caring, and able to prioritize tasks.
• Experience with EMR systems is a plus.

Benefits

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off and Holidays

Physical & Other Requirements

Manual dexterity, mobility, and handling of sharps and chemicals are required.

Equal Employment Opportunity

We are committed to equal opportunity employment and do not discriminate based on legally protected characteristics.

Additional Information

Employment is contingent upon successful pre-employment background checks. No phone calls or agencies, please.