Front Desk Manager

Gold's Gym; Los Angeles (CA); On-site; USD 40,000 - 60,000; Part time

Job summary

Join a dynamic team at an innovative fitness company as a Front Desk Manager, where your passion for hospitality and member excellence will shine. In this role, you will lead a dedicated operations team, ensuring top-notch service and maintaining club standards. With opportunities for growth and a supportive environment, you will thrive in a fast-paced setting while fostering strong relationships within the community. This is more than just a job; it's a chance to be part of a family committed to helping members achieve their fitness goals and enhancing their overall experience.

Benefits

Free Gym Memberships

Comprehensive Benefits Package

John Hancock 401k

Aflac Supplemental Insurance Options

Opportunities for Growth

Qualifications

• Experience in the fitness industry is preferred.
• Strong leadership and motivational skills are essential.

Responsibilities

• Manage operations team and ensure adherence to policies.
• Hire, train, and supervise front desk and Kids Club staff.
• Address member concerns and oversee payroll accuracy.

Skills

Customer Service

Leadership

Communication

Analytical Skills

Organizational Skills

Education

College Degree

Job description

Join to apply for the Front Desk Manager role at Gold's Gym

1 month ago Be among the first 25 applicants

If you are passionate about fitness and want to make a difference every day for an UNBELIEVABLE company, keep reading!

Gold’s Gym SoCal and its affiliated clubs are growing rapidly and seeking an hourly Front Desk Manager to help our teams deliver world-class service to our members by utilizing in-depth knowledge of our products and programs. We value your skills, talents, and abilities, and reward your successes. Here are some benefits of working at Gold’s Gym SoCal:

• Work in a fun environment with great people
• Comprehensive benefits package
• John Hancock 401k
• Aflac supplemental insurance options
• Free gym memberships and discounts
• Opportunities for growth within the company

What sets us apart:

• Dedication to our members’ success and goals
• Integrity that fosters lifelong relationships
• Passion for community engagement
• Pride in our work and identity
• Ongoing leadership development
• Commitment to excellence
• We are more than a gym; we are a family!

Ideal candidates will:

• Have a positive, upbeat, and outgoing attitude
• Be passionate about hospitality and member excellence
• Thrive in a dynamic, fast-paced, goal-oriented environment while maintaining quality service
• Possess fitness industry experience (preferred)
• Love continuous learning and growth

Responsibilities include:

• Managing operations team to ensure adherence to policies and procedures
• Hiring, training, and supervising front desk, Kids Club, and Housekeeping staff
• Serving as liaison with Corporate Customer Care and assisting the General Manager with member and operational issues
• Controlling cash deposits with GM approval, ensuring timely deposits
• Coordinating with cleaning staff to maintain cleanliness standards
• Managing membership cancellations and retention efforts
• Addressing member concerns via Medallia
• Overseeing payroll accuracy and submission
• Enforcing club rules and policies
• Ensuring proper staffing through application review and interviews
• Handling membership inquiries and providing excellent hospitality
• Leading by example and conducting weekly performance meetings

Must Haves:

• Sound business judgment and analytical skills
• Effective communication and listening skills
• Delegation and organizational skills
• Ability to create a positive environment
• Willingness for self-development
• Resourcefulness to improve operations
• Strong leadership and motivational skills
• College degree (preferred)
• Current CPR certification

This role requires the ability to move and lift up to 25 lbs, stand or walk for extended periods, and maintain a professional appearance and demeanor in a clean uniform.

Join us today and be part of our family legacy!

We celebrate everyone! Gold’s Gym SoCal and affiliated clubs are equal opportunity employers committed to diversity and inclusion. Employment decisions are based on merit, competence, performance, and business needs, without discrimination based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, or expression, veteran status, or any other protected status.