Front Desk Manager

Gold’s Gym SoCal Group; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the fitness sector is seeking a dynamic Front Desk Manager to lead their Operations team. This role is perfect for individuals passionate about hospitality and member excellence, offering a vibrant work environment and opportunities for growth. As a Front Desk Manager, you will oversee staff training, manage operations, and ensure a positive experience for all members. Join a family-oriented team dedicated to fostering lifelong relationships and community engagement. If you thrive in a fast-paced environment and are eager to make a difference, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

401k Plan

Supplemental Insurance Options

Free Gym Memberships

Discounts on Services

Opportunities for Growth

Qualifications

• Strong analytical and business judgment skills.
• Effective communication and leadership qualities.

Responsibilities

• Manage Operations team and ensure policy adherence.
• Hire, train, and supervise front desk and Kids Club staff.
• Oversee cash deposits and manage member retention efforts.

Skills

Analytical Skills

Communication Skills

Delegation

Leadership

Organizational Abilities

Education

College Degree

Job description

Job Description: Front Desk Manager at Gold’s Gym SoCal

If you are passionate about fitness and eager to make a difference every day for an incredible company, keep reading!

Gold’s Gym SoCal and its affiliated clubs are expanding rapidly. We are seeking an hourly Front Desk Manager to assist our teams in providing world-class service to our members by leveraging in-depth knowledge of our products and programs. We will challenge your skills, talents, and abilities, and reward your successes. Here are some benefits of joining Gold’s Gym SoCal:

• Work in a fun environment with great people
• Comprehensive benefits package
• John Hancock 401k
• Aflac supplemental insurance options
• Free gym memberships and discounts
• Opportunities for growth within the company

What sets us apart:

• Dedication to our members’ success and goals
• Integrity fostering lifelong relationships
• Passion for community engagement
• Pride in our work and identity
• Ongoing leadership development
• Excellence in execution
• More than a gym — we are a family!

Ideal candidate qualities:

• Positive, upbeat, and outgoing attitude
• Passion for hospitality and member excellence
• Ability to thrive in a dynamic, fast-paced environment
• Fitness industry experience (preferred)
• Desire to learn and grow

Responsibilities include:

Management/Leadership Duties:

1. Manage Operations team to ensure policy adherence
2. Hire, train, and supervise front desk, Kids Club, and Housekeeping staff
3. Coordinate with Customer Care and other departments to resolve issues
4. Oversee cash deposits and financial controls
5. Ensure cleanliness and maintenance of the club
6. Manage member cancellations and retention efforts
7. Address member concerns promptly
8. Assist with payroll and scheduling
9. Enforce club policies and promote a positive environment
10. Recruit and interview potential staff
11. Lead staff meetings and performance reviews

Must Have:

• Strong analytical and business judgment skills
• Effective communication and listening skills
• Delegation and organizational abilities
• Leadership qualities and motivational skills
• College degree (preferred)
• Current CPR certification

This role involves physical activity, including moving and lifting up to 25 lbs, standing or walking for extended periods, and maintaining a professional appearance and demeanor.

Join us and become part of our legacy today!

Gold’s Gym SoCal and its affiliates are equal opportunity employers committed to diversity and inclusion. Employment decisions are based on merit and business needs, without discrimination based on race, color, religion, gender, or other protected statuses.