Front Desk Manager

White Lodging Services, Inc.; Indianapolis (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that operates award-winning hotels and restaurants across the nation. This dynamic role focuses on leading the Front Office department, ensuring exceptional guest experiences, and fostering a thriving team environment. With a commitment to hospitality, you'll have the opportunity to develop your leadership skills while providing top-notch service. Enjoy comprehensive benefits from day one, including medical coverage, paid time off, and leadership development programs. If you are passionate about service and eager to make a difference, this position is perfect for you.

Benefits

Medical, Dental, and Vision insurance

Vacation/Paid Time Off (PTO)

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Leadership development programs

Tuition reimbursement

Discounts on hotel rooms and dining

Qualifications

• Prior leadership or supervisory experience in hospitality is preferred.
• Passion for service with a positive attitude is essential.

Responsibilities

• Manage daily operations of the Front Office department.
• Deliver high-quality service to guests and lead front desk associates.

Skills

Leadership

Customer Service

Problem-Solving

Team Development

Job description

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We believe that hospitality is about how you make people feel. Join us to bring the virtue of hospitality to life while creating an environment where you can be your best self and grow.

Responsibilities

What You'll Do

1. Carry out all daily shift operations of the Front Office department.
2. Provide leadership, training, and manage shift flow while coaching front desk agents and supervisors.
3. Create proactive hiring plans and assist in hourly interviews.
4. Deliver the highest quality of service to guests and ensure associates do the same. Act as an ambassador of our establishment.
5. Perform hands-on duties as needed, including financials, payroll, scheduling, etc.

What You'll Bring

1. Prior leadership or supervisory experience; experience with the specific brand hotel or upscale property is a bonus.
2. A passion for service with a positive, can-do attitude.
3. The desire to develop and coach associates and foster a thriving environment for your team.
4. Ability to creatively problem-solve, execute strategies, and deliver results.

Other Information

• Day 1 Medical, Dental, and Vision insurance.
• Vacation/Paid Time Off (PTO) with rollover.
• Complimentary wellness tools.
• Unlimited referral bonuses.
• 401(k) with company match.
• Hostcare Resources healthcare concierge.
• Leadership development programs.
• Tuition reimbursement.
• Discounts on hotel rooms, dining, and other travel/entertainment experiences.
• Multiple hotels in each market offer more opportunities.

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2550