Front Desk Manager

Crunch Fitness, Primetime Fitness LLC; Hempfield Township (Westmoreland County); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Complimentary gym membership

Health insurance

Disability insurance

Life insurance

Vacation and holidays

Job summary

Crunch Fitness in the United States is seeking a dynamic Front Desk Representative to welcome members and guests, check in visitors, and support daily club operations. This role requires exceptional customer service, clear communication, and the ability to multitask in a fast-paced environment, while maintaining a friendly and professional demeanor on the floor.

Responsibilities include greeting, phone etiquette, coordinating member requests, selling available services or products, and assisting

Qualifications

• Fluent in English and strong written communication.
• Excellent customer service and communication abilities.
• Able to multitask in a fast-paced environment.
• Willing to stand for extended periods and maintain energy.

Responsibilities

• Greet all members and guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.

Skills

Fluent English

Customer service skills

Communication skills

Multitasking

Open availability

Experience in fast-paced environment

Stand/walk for extended periods

Physical stamina

Job description

Full Job Description

Full Job Description
Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.
Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!
  

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time
  

Qualifications:

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability
• Ability to stand, walk, and move for extended periods of time
  

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.