Front Desk Manager

Sjb Management Corp; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

SJB Management Corp is seeking a Front Desk Manager for Fairfield Inn by Marriott in Columbus, OH. This full-time role involves managing front desk operations, ensuring outstanding guest service, and supervising staff. Ideal candidates will have leadership experience, excellent communication skills, and a passion for hospitality.

Benefits

Health insurance

Paid time off

Discounted hotel stays

Ongoing training and development opportunities

Qualifications

• Minimum of 2 years of experience in a front desk or customer service management role within hospitality.
• Strong leadership and ability to work flexible hours including weekends.
• Proficiency in Microsoft Office and hotel software systems required.

Responsibilities

• Manage daily operations of the front desk, ensuring exceptional customer service.
• Train and supervise front desk staff, handle guest complaints professionally.
• Maintain records such as room occupancy and revenue; collaborate with hotel departments.

Skills

Customer Service

Team Management

Problem Solving

Communication

Interpersonal Skills

Education

High school diploma or equivalent

Bachelor's degree in Hospitality or related field preferred

Tools

Microsoft Office

Hotel Software Systems

Job description

Discover a world of opportunity and excitement with SJB Management Inc./SJB Hotels LLC! As a dynamic, family-oriented company, we proudly own and manage five exceptional Hilton and Marriott brand locations. With over 30 years of award-winning experience, our Ohio-based team is dedicated to expanding and enhancing our presence throughout the region.

Join us and become a vital part of a passionate, hard-working team in the vibrant hospitality industry. Experience the thrill of working in top-tier hotels, where every day brings new adventures and the chance to make a difference. At SJB, we believe in combining dedication with fun, ensuring that our employees thrive both professionally and personally. Come be a part of our success story and embark on an exciting career journey with us!

Job Summary:
The Front Desk Manager at Fairfield Inn by Marriott Columbus/New Albany, OH is responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service to guests, and overseeing the performance of front desk staff. This is a full-time, hourly position within the hospitality/restaurant industry, located in Columbus, Ohio. The position is an individual contributor role, reporting directly to the General Manager.

Compensation & Benefits:
Salary range: $16-18 per hour
Benefits include: Health insurance, paid time off, discounted hotel stays, and ongoing training and development opportunities.

Responsibilities:
- Manage the daily operations of the front desk, including check-in/check-out procedures, room reservations, and guest requests.
- Train and supervise front desk staff to ensure exceptional customer service and efficient workflows.
- Handle and resolve any guest complaints or issues in a timely and professional manner.
- Maintain accurate records and reports, including room occupancy, revenue, and guest information.
- Collaborate with other hotel departments to ensure a seamless and enjoyable guest experience.
- Monitor and maintain inventory of essential supplies for the front desk, such as registration cards and promotional materials.
- Utilize hotel software programs to manage reservations, room assignments, and financial transactions.
- Assist with scheduling, payroll, and budgeting for the front desk department.
- Ensure compliance with hotel policies and procedures, as well as industry regulations.
- Continuously strive to improve the overall guest experience and exceed guest expectations.

Requirements:
- High school diploma or equivalent; Bachelor's degree in Hospitality or related field preferred
- Minimum of 2 years of experience in a front desk or customer service management role within the hospitality industry
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven customer service and problem-solving skills
- Proficiency in Microsoft Office and hotel software systems
- Ability to work flexible hours, including weekends and holidays
- Knowledge of EEOC guidelines and commitment to promoting a diverse and inclusive workplace

EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.