Manager, Front Desk

El Cap; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

El Cap is seeking a Front Desk Manager to oversee operations in a vibrant climbing gym. Key responsibilities include training staff, managing schedule, and ensuring exceptional customer service. The ideal candidate thrives in a fast-paced environment and aligns with our values of growth and community.

Benefits

Paid time off

Health benefits

Retirement plan

Free gym membership

Qualifications

• 2+ years experience in customer-service/front of house operations.
• 1+ year experience in a management role.
• Excellent administrative abilities including organization and tech comfort.

Responsibilities

• Manage front desk operations and team scheduling.
• Train front desk team on customer service excellence.
• Support leadership in community building and operational projects.

Skills

Customer Service

Team Management

Administrative Skills

Communication

Job description

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

Job Summary

As Front Desk Manager you will participate in and manage front desk operations in a fast-paced customer and team member focused environment. Your primary objective is to support the front of house operational team in alignment with company mission, vision, and values with an emphasis on the company’s DEI commitment.

Responsibilities include working with, training, and supporting front desk team members to provide an exceptional member & guest experience within the facility. In addition to working the front desk and role-modeling exceptional service, this position includes administrative responsibilities such as scheduling, managing time-off requests and timeclocks, providing training to team members, and various projects to support the gym and operations.

Key to success is helping to maintain an environment of trust and respect by empowering others, developing a community that is welcoming, genuine, hopeful, nurturing, and determined is essential. Foundational to our company is that we value purpose driven leaders who demonstrate a high level of personal responsibility, integrity, accountability, and self-awareness.

The Operations Manager will report to the Gym Director of Kensington. The ideal candidate will have experience working in a fast-paced customer service-oriented environment, modeling and training others in providing excellent customer service, as well as excellent administrative abilities and initiative.

Job Responsibilities

· Represents the Movement model of service and member/guest experience.

· Ensures front desk operates smoothly, that team members are trained and scheduled appropriately, and able to provide an exceptional experience to members and guests.

· Supports gym leadership on projects relating to front of house operations, customer experience, team member experience, community building, events, and other projects as assigned.

· As part of a rotating management schedule, works evening and weekend shifts regularly.

Job Requirements

· Demonstrates excellence in providing a positive, engaging, inclusive customer service and member/guest experience.

· Models and teaches great customer service skills.

· Ability to operate on a team and support gym leadership in building great culture that is aligned with our core values of Innovation, Partnership, Passion, Integrity, and Inclusion.

· Ability to operate independently – can manage time well and take initiative for completing administrative responsibilities and projects on time.

· Excellent administrative abilities, including organization, comfort with computer work, and ability to learn new software.

· Can effectively translate direction from leadership team into action.

· Ability to communicate clearly with team members, including building rapport, setting expectations, providing recognition/praise, and providing constructive feedback.

· 2+ years successful experience in customer-service/front of house operations for a busy, large-volume business.

· 1+ year experience in management role, including providing training to staff and responsibility over administrative functions.

· Preference for individuals who embrace our passion for climbing, yoga, or fitness, and love of the outdoors.

Additional information

· Full-time position

· Starting pay at $24.50/hour, flexibility available based on experience.

· Paid time off

· Health benefits and retirement plan available

· Free gym membership

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.