Front Desk Manager

City of Chula Vista; Wisconsin Dells (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Join an esteemed Public Sector organization as a Front Desk Manager in Wisconsin Dells. In this pivotal role, you’ll oversee operations at the front desk, ensuring the highest standard of guest service and training staff to meet organizational goals. Drive profitability through outstanding customer relations by leading a committed team and develop training programs to enhance service quality.

Qualifications

• Requires 3 years of experience in a related field or management.
• Preferred Bachelor's Degree in Hospitality.
• Strong abilities in customer service and training.

Responsibilities

• Manage front desk operations and provide excellent customer service.
• Teach staff the service commitment and brand standards.
• Audit systems access and manage staffing levels.

Skills

Customer Service

Detail Oriented

Training and Motivating Others

Education

High School Diploma

Bachelor's Degree in Hospitality

Job description

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JOB REQUIREMENTS: The basic function of a Front Desk Manager is to help

all guest service staff drive the initial positive impression for guests

choosing Chula Vista Resort (CVR), give customers and clients of CVR and

the Wisconsin Dells area the most accurate information in a friendly and

personable manner, and leave each guest with the best customer

impression upon their departure. By achieving the highest customer

satisfaction possible and fulfilling the related goals and objectives of

Chula Vista Resort, the front desk manager assists the business in

driving profitability. The Front Desk Manager will further assist Guests

Services agents in achieving the goals set forth in their job

descriptions. Guest Services refers to guest services agents, night

auditors, and PBX operators. The primary responsibilities and duties of

this position consist of, but are not limited to, the following: Become

a systems and subject matter expert for the Front Desk and C-Res. This

includes but is not limited to attaining fluency in current PMS, POS,

CMMS, and guest engagement platforms. Become a subject matter expert in

Wyndham Rewards, edesk, WynCare and Count on Me philosophy. Respond to

guest inquiries and/or guest recovery opportunities (verbal or written)

within 72 hours. Develop and implement training programs based on CVR

service commitment and brand standards. Incorporate Wyndham tools

available in Wyndham Community. Make sure all new staff is given

extensive and ongoing training. Review with the trainers constantly to

help ensure they are keeping to the guidelines and that new hires are

adapting well. Create the highest customer satisfaction possible by

ensuring prompt, friendly, quality, and knowledgeable service. Review

and adhere to established guest recovery approach and related SOPs.

Maintain a consistent focus on proportional compensation approach.

Safeguard the confidentiality of the customer, company, and all employee

information. Manage daily staffing levels of the front desk to ensure

scheduling is sufficient to meet established service standards while

adhering to departmental budgetary guidelines. Interview and hire staff

as needed to ensure service standards are met while maintaining budget

goals. Stay on top of current CVR marketing campaigns, holiday events,

etc., to ensure all guest service employees are prepared to respond to

guest inquiries. Work with DOO to establish annual budget and staffing

plan. Maintain inter-departmental communication to ensure service

standards are met. Audit systems access to maintain accurate user

database (PMS). \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:

Educational Requirements: Required High School Diploma Preferred

Bachelors Degree in Hospitality Experience Required: Required 3 years

Experience Working In Related Field, Or Management Experience. Preferred

3 years experience plus a Bachelors Degree in Hospitality. Skills,

Knowledge and Abilities: The ability to work with other people

effectively and with other staff positions is important. Must be detail

oriented. Must be able to train and motivate others while clearly

defining objectives. Must be able to think creatively regarding the

needs of the resort to solve problems or seize opportunities as they

occur. The knowledge of training methods and procedures and the ability

to implement them is essential. Must always be polite, engaged, and

motivated to act with the guest\'s best interests in mind. The Front

Desk Manager will be deemed to be performing in an acceptable manner

when the following have occurred: Consistently performs all duties and

responsibilities on time and in a satisfactory manner. Consistently

meets the profitability and cost objectives for the tasks performed and

maintains a high degree of customer satisfaction. Treats every guest as

the most important guest (VIP). Therefore, demonstrating tolerance for

all guests regardless of personal views. Has attained t aining to a

level sufficient to support the resort\'s needs. Consistently safeguards

and protects company assets under his or her care. Effectively and

efficiently utilizes manpower under his or her supervision. Ensures that

high quality and service standards are maintained and good business

practices are followed and maintained, including health, safety and

professionalism. Coordinates, works well with and keeps open lines of

Communication With The Other Functional Positions Within The Company.

Ensures company policies and procedures are adhered to by personnel

reporting to this position and the work force morality is high.

Recognizes and performs duties which need to be performed although not

directly assigned. Performs all duties in an independent manner with

minimal direction and supervision. Physical Requirements: Must be able

to lift 25 lbs with or without reasonable accommodations Body Positions:

Sitting, standing for at least an 8 hour shift or more. Body Senses:

Must have full use of eyes and ears, full power of speech. Body

Movements: Walking, turning head and torso, bending arms, wrists and

fingers Mental Requirements: Mathematics: Must be able to do routine

math calculations. Must have the ability to help with budgets and

interpret financial operating statements. Language: Must be able to

communicate in English, both verbally and in writing, well enough to

give instructions, relay information, and carry on effective interchange

with customers, vendors, and company staff. \*\*\*\*\* APPLICATION

INSTRUCTIONS: Apply Online:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=257520&clientkey=4FCDCD0175B1C845B84CD60E5D827F25

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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