Front Desk Leader: Patient Experience & Operations

ChenMed LLC; Blanding (UT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Bonuses

Commissions

Job summary

ChenMed LLC is seeking a Front Desk Supervisor to lead the front desk team, train Care Facilitators, and oversee scheduling and patient flow. This role ensures exceptional patient experience from entry to exit and maintains center standards under the Center Operations Director.

Responsibilities include hiring support, coaching, and ensuring adherence to playbooks, compliance, and quality measures while maintaining VIP patient service. Strong leadership and communication are essential.

Qualifications

• High school diploma or GED required.
• At least 3 years’ work experience in a medical facility.
• BLS for Healthcare Providers certification desired.
• Strong leadership, coaching and communication skills.

Responsibilities

• Lead a team of front desk staff and Care Facilitators, set performance goals, and drive improvements.
• Engagement and development: coaching, onboarding expectations and leadership rounding.
• Operational excellence: adhere to center model, optimize scheduling and patient flow.
• Scheduling optimization: follow enterprise templates, ensure patients scheduled promptly.
• Serve as a primary contributor in hiring and selection of Care Facilitators and front desk staff.
• Front Desk Ambassador: assist patients, manage VIP experience, ensure safety and accessibility.
• Handle escalated patient issues, support PCP scheduling, ensure proper follow-up and documentation.
• Maintain supplies, monitor systems, and coordinate resources as needed.

Skills

Leadership

Staff supervision

Scheduling

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Some college coursework

Tools

Microsoft Office Suite

Job description

ChenMed LLC is seeking a Front Desk Supervisor to lead the front desk team, train Care Facilitators, and oversee scheduling and patient flow. This role ensures exceptional patient experience from entry to exit and maintains center standards under the Center Operations Director.

Responsibilities include hiring support, coaching, and ensuring adherence to playbooks, compliance, and quality measures while maintaining VIP patient service. Strong leadership and communication are essential.