Front Desk Lead — Wellness Nail Studio (Non-Toxic)

Playbill, Inc.; New York (NY); Presencial; USD 29 000 - 32 000; Tempo integral

Resumo da oferta

sundays, a non-toxic nail care brand, is hiring a Front Desk Manager in New York, NY. You will be the first point of contact for clients, handling bookings, payments, and studio operations to ensure a seamless experience from arrival to departure.

The role emphasizes exceptional customer service, smooth scheduling, cash handling, and maintaining a clean, organized front desk and studio environment. You will collaborate with nail techs, manage inventory, and support leadership in enforcing

Qualificações

• Greet clients warmly and create a welcoming first impression.
• Manage appointment bookings with accuracy and efficiency.
• Answer phone inquiries and provide clear information about services.
• Process cash transactions and payments with precision.
• Keep front desk and studio clean and organized at all times.
• Assist technicians and monitor inventory needs.
• Enforce studio policies and troubleshoot in-studio issues.

Responsabilidades

• Greet clients with a warm and welcoming demeanor as they arrive at the studio.
• Manage appointment bookings, ensuring accuracy and efficiency in scheduling.
• Answer phone calls, respond to inquiries, and provide information about our services.
• Process payments and handle cash transactions with precision.
• Maintain cleanliness and organization at the front desk area and throughout the studio.
• Assist technicians with various tasks as needed.
• Monitor inventory levels and communicate supply needs to management.
• Uphold studio policies and procedures to ensure a positive experience for all clients.
• Handle escalations and troubleshoot all in‑studio issues (operational and people‑related).
• Responsible for opening and closing procedures of the studio.
• Recap and communicate Credit Tips to all nail specialists at the end of the evening.
• Responsible for driving results to meet home studio sales goals.
• Is the liaison between the nail tech and the leadership team.
• Responsible for communicating updates to each technician.
• Ability to coach team members on performance and behavior.
• Responsible for implementing store policies and procedures, and enforcing consistent and timely execution of all systems in place.
• Optimize scheduling to maximize booking and consistent completion of service steps and timing.
• Responsible for ensuring the studio is clean and well‑maintained at all times.
• Manage staff cleaning and sanitation process to ensure work areas consistently cleaned and sanitized in accordance with management expectations and CDC guidelines.
• Manage supply ordering process, ensuring order requests are made in advance to maintain a regular supply of products.
• Advise new product suggestions including polish colors, maintain organized presentation/inventory of all supplies.

Conhecimentos

Customer service

Front desk management

Scheduling

Cash handling

Phone communication

Team coaching

Policy enforcement

Descrição da oferta de emprego

sundays, a non-toxic nail care brand, is hiring a Front Desk Manager in New York, NY. You will be the first point of contact for clients, handling bookings, payments, and studio operations to ensure a seamless experience from arrival to departure.

The role emphasizes exceptional customer service, smooth scheduling, cash handling, and maintaining a clean, organized front desk and studio environment. You will collaborate with nail techs, manage inventory, and support leadership in enforcing