Front Desk Lead – Park & Golf Resort

State of Oklahoma; Ardmore (AL); On-site; USD 23,000 - 24,000; Full time

Job summary

State of Oklahoma, Lake Murray Golf Course, is seeking a Lead Desk Clerk to serve as the front-line public-facing representative at the park's front office. This is a supervisory role that may involve scheduling and training a small team while handling reservations and guest inquiries.

The position includes check-in/check-out of guests, processing payments, coordinating with housekeeping and maintenance, and preparing reports.

Qualifications

• Five years of experience in sales, public contact work, handling and processing mail, or general office clerical work or an equivalent combination of education and experience.
• Ability to effectively communicate with a variety of people both orally and in writing.
• Possess a valid Driver’s License.

Responsibilities

• Answers telephones, takes messages, and provides information about park and/or lodge facilities.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Receives walk-in and phone-in reservation requests.
• Check guests into accommodations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to lodge guests.
• Assists with gift shop at front desk with sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Work with Group Sales department to receive and enter rooming lists.
• Performs other related duties as assigned.

Job description

State of Oklahoma, Lake Murray Golf Course, is seeking a Lead Desk Clerk to serve as the front-line public-facing representative at the park's front office. This is a supervisory role that may involve scheduling and training a small team while handling reservations and guest inquiries.

The position includes check-in/check-out of guests, processing payments, coordinating with housekeeping and maintenance, and preparing reports.