Front Desk Lead — Guest Services & Reservations

State of Oklahoma; Kentucky; On-site; USD 22,000 - 25,000; Full time

Job summary

State of Oklahoma is seeking a Lead Desk Clerk at Lake Murray State Park Golf Course to serve as the public-facing front desk representative and a small team supervisor. Responsibilities include guest check-in/out, reservations, payments, and coordinating with housekeeping and maintenance.

The role requires strong communication, prior customer service experience, and a valid driver’s license. Flexible hours, including holidays and weekends, are required by the agency.

Qualifications

• Five (5) years of experience in sales, public contact work, handling and processing mail, or general office clerical work.
• Ability to effectively communicate with a variety of people both orally and in writing.
• Possess a valid Driver’s License.

Responsibilities

• Answers telephones, takes messages, and provides information about park and/or lodge facilities.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Receives walk-in and phone-in reservation requests.
• Check guests into accommodations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to lodge guests.
• Assists with gift shop at front desk with sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Work with Group Sales department to receive and enter rooming lists.
• Performs other related duties as assigned.

Skills

5+ years experience

Customer service

Written and verbal communication

Driver’s license

Job description

State of Oklahoma is seeking a Lead Desk Clerk at Lake Murray State Park Golf Course to serve as the public-facing front desk representative and a small team supervisor. Responsibilities include guest check-in/out, reservations, payments, and coordinating with housekeeping and maintenance.

The role requires strong communication, prior customer service experience, and a valid driver’s license. Flexible hours, including holidays and weekends, are required by the agency.