Front Desk Lead / Manager on Duty – ACME Athletics

Project 2231; Clarksville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

ACME Athletics in Clarksville, TN seeks a Front Desk Lead / Manager on Duty to greet members, manage check-ins, process sales, and keep the lobby welcoming. You will serve as the on-shift point of contact for staff, members, and coaches, and help train the front desk team.

This is a full-time hourly role at $16 per hour with weekend and holiday availability. Mindbody or POS experience is a plus, and strong organization and communication skills are essential to ensure smooth shift handoffs and

Qualifications

• Experience in front desk or hospitality; supervisory experience preferred.
• Strong communication, professional demeanor, and the ability to make decisions on shift.
• Must be at least 18 years old and available for openings/closings.

Responsibilities

• Greet members and guests, handle check-ins, and answer questions about memberships, classes, and services.
• Act as Manager on Duty during assigned shifts, serving as the main point of contact for staff, members, and coaches.
• Complete opening and closing procedures, including facility walkthroughs, cash handling, and securing the building.
• Process sales, payments, and account updates in Mindbody and the POS.
• Answer phone calls, emails and voicemails promptly.
• Resolve member concerns professionally and escalate issues to management when needed.
• Review daily schedule and ensure smooth shift handoffs.
• Coordinate with coaches and staff on schedule changes, events, and account updates.
• Monitor facility and equipment; report repairs and supply needs.
• Help train front desk team members and uphold service standards.
• Keep the front desk, lobby, and common areas clean and inviting.

Skills

Front desk lead

Customer service

Leadership

Cash handling

Scheduling & ops

Communication

Tools

Mindbody

POS system

Shift scheduling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Lead / Manager on Duty – ACME Athletics

Fitness Full Time ACME Athletics, Clarksville, TN, US

3 days ago Requisition ID: 1272

Lead the Front Desk at Clarksville's Newest Fitness Destination

What You'll Do

• Greet members and guests, handle check-ins, and answer questions about memberships, classes, and services
• Act as Manager on Duty during assigned shifts, serving as the main point of contact for staff, members, and coaches
• Complete opening and closing procedures, including facility walkthroughs, cash handling, and securing the building
• Process sales, payments, and account updates accurately in Mindbody and the POS
• Answer phone calls, emails and voicemails promptly
• Resolve member concerns professionally and escalate issues to management when needed
• Review the daily schedule, check prior-shift tasks, and keep shift handoffs smooth
• Coordinate with coaches and staff on schedule changes, events, and account updates
• Monitor the facility and equipment, and report repair and supply needs
• Help train front desk team members and reinforce service standards
• Keep the front desk, lobby, and common areas clean, organized, and inviting

What We're Looking For

• Previous front desk, customer service, or hospitality experience; lead or supervisory experience preferred
• Warm, professional communication with members and staff
• Confidence making decisions and handling concerns as the person in charge on shift
• Experience with cash handling and POS or scheduling systems; Mindbody experience a plus
• Strong organization, attention to detail, and follow-through
• Ability to look ahead and catch schedule or event problems early
• Dependable attendance and availability for opening and closing shifts
• Must be at least 18 years old
• Weekend and holiday availability required

Schedule and Compensation

• Full-time, hourly position
• Opening and closing shifts, scheduled based on business needs
• Weekend and holiday availability required
• $16 per hour, based on relevant experience

Physical Requirements

• Stand and walk for extended periods
• Move throughout the facility to monitor equipment and common areas
• Lift and carry up to 50 pounds
• Perform the essential responsibilities with or without reasonable accommodation

What Success Looks Like

• Members are greeted warmly and checked in quickly
• Opening, closing, and cash procedures are completed accurately every shift
• Questions and concerns get prompt, professional follow-through
• Shift handoffs are clean, with no dropped tasks
• The facility stays clean, safe, and ready for members

Benefits

• Full-time benefits package; health, dental, vision, PTO, based on eligibility
• Employee discounts

About ACME Athletics

ACME Athletics is a fully remodeled fitness and wellness facility in Clarksville, Tennessee, built around community, coaching, and a great member experience. We're part of Project 2231, a family-owned hospitality and entertainment company.

ACME Athletics is an Equal Opportunity Employer.

Evenings, Nights, Weekends

Open availability preferred

30-40 hours wk