Lead Front Desk Associate

Planet Fitness; Chattanooga (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary

401K Plan

Health Benefits

Paid Time Off

Black Card Membership

Job summary

Ignite Fitness Holdings—Planet Fitness is seeking a Front Desk Associate for the Hixson, TN club. You will warmly welcome members, answer inquiries, and support daily operations in a busy gym setting.

Role emphasizes friendly customer service, payment handling, promoting memberships and promos, and assisting with opening/closing duties and shift coverage.

Qualifications

• High school diploma or equivalent required.
• Six months face-to-face customer service in a retail environment required or 1-year fitness experience preferred.
• Must be able to work evenings and weekends.

Responsibilities

• Greet and assist members in a confident, friendly manner.
• Answer calls promptly and provide accurate information.
• Process payments and give receipts.
• Promote products and promotions to drive revenue.
• Open/close the club; perform key holder duties.
• Maintain club cleanliness for part of the shift.

Education

High School Diploma or Equivalent

Job description

Job Details: Job Location: Hixson - Hixson, TN 37343, Position Type: Full Time, Education Level: High School or Equivalent, Travel Percentage: Negligible, Job Shift: Evenings and Weekends, Job Category: Customer Service,

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

In addition to the above duties, the Lead Front Desk Associate is expected to:

• Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
• Perform club opening and closing duties (key holder)
• End of day metrics reporting
• Follow up/coaching with staff

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer

Qualifications: