Front Desk Lead — Guest Services & Reservations

Hendrick Health; Abilene (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Hendrick Health is seeking a front desk associate to welcome guests, manage reservations, and handle payments with professional courtesy. The role requires coordinating with hospital staff and housekeeping to ensure guest comfort and safety.

The ideal candidate should maintain a polished appearance, communicate clearly, and exercise diplomacy in all interactions with guests and personnel. This position supports a courteous, secure hospital environment.

Qualifications

• Strong interpersonal and communication abilities required.
• Ability to interact professionally with hospital staff and guests.
• Maintains professional appearance and decorum at all times.
• Demonstrates diplomacy and tact in all guest encounters.
• Proficient in telephone, computer, calculator and basic office equipment.

Responsibilities

• Greet guests at the front desk and manage reservations.
• Accept payments and assist guests with inquiries.
• Oversee safety and security of guests and the building.
• Coordinate with housekeeping to ensure timely room cleaning.
• Foster positive relations with guests and staff.

Skills

Interpersonal skills

Communication skills

Professional appearance

Diplomacy and tact

Telephone and computer use

Education

High school diploma or equivalent

Job description

Hendrick Health is seeking a front desk associate to welcome guests, manage reservations, and handle payments with professional courtesy. The role requires coordinating with hospital staff and housekeeping to ensure guest comfort and safety.

The ideal candidate should maintain a polished appearance, communicate clearly, and exercise diplomacy in all interactions with guests and personnel. This position supports a courteous, secure hospital environment.