Front Desk Lead — Guest Experience & Growth

Generation Hospitality Group; Jackson (WY); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Complete benefits package

Hotel stay discounts

Growth opportunities within an expand-

Résumé du poste

Generation Hospitality Group is seeking a Front Desk Manager in Jackson, WY to oversee daily front office operations and guest services. You will hire, train, schedule, and coach the front desk team, ensuring smooth check-ins and check-outs while collaborating with housekeeping and the General Manager to maintain service standards.

The role requires 2+ years in front desk or guest services and at least 1 year in a supervisory position.

Qualifications

• 2+ years of front desk or guest services experience in a hotel or motel
• 1+ year of supervisory or lead experience preferred
• Experience with a property management system (PMS) such as Hotel Effectiveness or similar
• Strong customer service, problem-solving, and communication skills
• Comfortable with cash handling and basic financial reporting
• Able to work a flexible schedule, including weekends and holidays
• High school diploma or equivalent required; hospitality degree a plus
• Bilingual (English/Spanish) a plus

Responsabilités

• Lead, train, schedule, and supervise front desk agents and night auditors
• Oversee check-in, check-out, reservations, and room assignments
• Resolve guest complaints quickly and professionally
• Manage room inventory, rates, and OTA listings to support occupancy and revenue goals
• Review night audit reports, cash handling, deposits, and daily balancing
• Coordinate with housekeeping and maintenance on room status and guest requests
• Monitor and respond to online guest reviews
• Enforce hotel policies, safety procedures, and brand standards
• Cover front desk shifts as needed, including evenings, weekends, and holidays

Connaissances

Front desk management

Supervisory experience

Customer service

Cash handling

PMS knowledge

Communication skills

Formation

High school diploma or equivalent

Hospitality degree preferred

Outils

Hotel Effectiveness PMS

Description du poste

Generation Hospitality Group is seeking a Front Desk Manager in Jackson, WY to oversee daily front office operations and guest services. You will hire, train, schedule, and coach the front desk team, ensuring smooth check-ins and check-outs while collaborating with housekeeping and the General Manager to maintain service standards.

The role requires 2+ years in front desk or guest services and at least 1 year in a supervisory position.