Front Desk Manager

Generation Hospitality; Jackson (WY); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Growth opportunities

Job summary

Generation Hospitality in Jackson, WY seeks a Front Desk Manager to lead daily front desk operations and ensure guest satisfaction from check-in to check-out.

You will hire, train, and coach the front desk team, coordinate with housekeeping and maintenance, and oversee room inventory, rates, and OTA listings to help maximize occupancy and revenue.

Qualifications

• 2+ years of front desk or guest services experience in a hotel or motel.
• 1+ year of supervisory or lead experience preferred.
• Experience with a property management system (PMS) such as Hotel Effectiveness, or similar.
• Strong customer service, problem-solving, and communication skills.
• Comfortable with cash handling and basic financial reporting.
• Able to work a flexible schedule, including weekends and holidays.
• High school diploma or equivalent required; hospitality degree a plus.
• Bilingual (English/Spanish) a plus.
• Competitive compensation
• Complete benefits package
• Growth opportunities within an expanding hotel group.

Responsibilities

• Lead, train, schedule, and supervise front desk agents and night auditors.
• Oversee check-in, check-out, reservations, and room assignments.
• Resolve guest complaints quickly and professionally.
• Manage room inventory, rates, and OTA listings to support occupancy and revenue goals.
• Review night audit reports, cash handling, deposits, and daily balancing.
• Coordinate with housekeeping and maintenance on room status and guest requests.
• Monitor and respond to online guest reviews.
• Enforce hotel policies, safety procedures, and brand standards.
• Cover front desk shifts as needed, including evenings, weekends, and holidays.

Skills

Front desk experience

Supervisory experience

Customer service

Cash handling

Communication

Flexible schedule

Bilingual (English/Spanish)

Education

High school diploma

Hospitality degree a plus

Tools

Hotel Effectiveness PMS

Job description

About this position

Welcome to Jackson Southtown

Experience breathtaking hotels in Jackson Wyoming like never before. Located near Yellowstone and Grand Teton National Park, our newly renovated extended-stay hotel puts you in the heart of it all, offering modern comfort and convenience.

About the Role

As Front Desk Manager, you'll run day-to-day front office operations and make sure every guest gets a smooth check-in, a comfortable stay, and a friendly check-out. You'll hire, train, schedule, and coach the front desk team, handle guest issues, and work closely with the General Manager and housekeeping to keep the property running well.

What You'll Do

• Lead, train, schedule, and supervise front desk agents and night auditors
• Oversee check-in, check-out, reservations, and room assignments
• Resolve guest complaints quickly and professionally
• Manage room inventory, rates, and online travel agency (OTA) listings to support occupancy and revenue goals
• Review night audit reports, cash handling, deposits, and daily balancing
• Coordinate with housekeeping and maintenance on room status and guest requests
• Monitor and respond to online guest reviews
• Enforce hotel policies, safety procedures, and brand standards
• Cover front desk shifts as needed, including evenings, weekends, and holidays

What We're Looking For

• 2+ years of front desk or guest services experience in a hotel or motel
• 1+ year of supervisory or lead experience preferred
• Experience with a property management system (PMS) such as Hotel Effectiveness, or similar
• Strong customer service, problem-solving, and communication skills
• Comfortable with cash handling and basic financial reporting
• Able to work a flexible schedule, including weekends and holidays
• High school diploma or equivalent required; hospitality degree a plus
• Bilingual (English/Spanish) a plus
• Competitive compensation
• Complete benefits package
• Growth opportunities within an expanding hotel group