Front Desk Lead — Guest Experience

Wyndham San Diego; San Diego (CA); On-site; USD 85,532,000 - 88,398,000; Full time

Benefits offered by this job

Free lunch

Discounted parking

401(k) matching

Hotel room discounts

Pet insurance

Job summary

Wyndham San Diego Bayside is seeking a Front Desk Associate to welcome guests, handle registrations, and ensure accurate billing and rooming. You will interact with guests to provide information on local attractions and services, while maintaining a friendly, efficient front desk experience.

Responsibilities include checking guests in/out, processing payments, and coordinating with housekeeping and other departments to ensure smooth operation during peak times.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to communicate effectively with guests and staff.
• Basic math skills for handling payments and transactions.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Input and verify guest information, room rate, and preferences.
• Operate the front desk system and process cash, vouchers, and charges.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Coordinate with other departments to ensure smooth arrivals and departures.

Skills

Customer service

Job description

Wyndham San Diego Bayside is seeking a Front Desk Associate to welcome guests, handle registrations, and ensure accurate billing and rooming. You will interact with guests to provide information on local attractions and services, while maintaining a friendly, efficient front desk experience.

Responsibilities include checking guests in/out, processing payments, and coordinating with housekeeping and other departments to ensure smooth operation during peak times.