Front Desk Lead: Building Access & Guest Care

FirstService Residential; Fort Lauderdale (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Job summary

FirstService Residential in Fort Lauderdale is seeking a Front Desk Manager to operate independently with strong customer service, communication and organizational skills. You will greet residents, manage guest check-ins, and respond to incidents while maintaining daily logs and building access control.

The role requires handling emergency procedures, coordinating front desk staff schedules, and ensuring a safe, welcoming environment.

Qualifications

• High school diploma or equivalent required; college courses in business or hospitality preferred.
• Strong customer service background and excellent communication skills.
• Experience with computer literacy and information system software is preferred.

Responsibilities

• Greet residents and supervise guest check-in/check-out processes.
• Monitor and operate electronic security control systems and access points.
• Respond to emergencies quickly and follow procedures.
• Create weekly Front Desk staff schedules and maintain daily logs.
• Resolve complaints and ensure a safe, welcoming environment.
• Maintain accuracy of logs, records and forms for the building.
• Work flexible hours and attend board meetings as required.
• Coordinate with other teams to support building operations.
• Assist with budgeting and basic accounting tasks as needed.

Skills

Customer service

Communication

Time management

Emergency response

Access control

Security systems

Scheduling

Log maintenance

Safety procedures

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Information system software

Job description

FirstService Residential in Fort Lauderdale is seeking a Front Desk Manager to operate independently with strong customer service, communication and organizational skills. You will greet residents, manage guest check-ins, and respond to incidents while maintaining daily logs and building access control.

The role requires handling emergency procedures, coordinating front desk staff schedules, and ensuring a safe, welcoming environment.