Front Desk, Intake Coordinator - Weekends

On Demand; Niles (OH); On-site; USD 38,000 - 46,000; Part time

Benefits offered by this job

Medical, dental and vision benefit

100% company paid life insurance

PTO begins accruing immediately

Job summary

New Day Recovery (NDR) in Niles, Ohio, seeks a Front Desk Intake Coordinator to greet clients, handle calls, and support admissions in a fast-paced behavioral health setting.

The role emphasizes confidentiality, accurate data entry into EMR, and collaboration across clinical and administrative teams to support individuals seeking recovery services.

Qualifications

• Must be at least 18 years old.
• High School diploma or GED.
• BCI/FBI background check clearance.
• Pre-employment drug screen completed.

Responsibilities

• Greet clients and visitors professionally.
• Answer and direct incoming calls while maintaining confidentiality.
• Support intake and admissions processes.
• Enter demographic, insurance, and referral data into EMR.
• Explain intake paperwork and program expectations to clients and families.
• Maintain intake logs and front desk records.
• Coordinate communication between clinical, medical, and administrative teams.
• Provide compassionate support in emotionally sensitive situations.
• Maintain HIPAA and confidentiality standards.

Skills

Healthcare experience

EMR/EHR experience

Communication

Organizational skills

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Company Overview:

New Day Recovery (NDR), a premier detox and substance abuse residential facility, located in Niles, Ohio. we're dedicated to transforming lives through comprehensive and compassionate addiction treatment services. Our mission is to provide personalized care that addresses the unique needs of each individual, empowering them to achieve long-term recovery and a brighter future.

Shift:

Saturday & Sunday 10a-10p

Position Overview:

We are seeking a compassionate, professional, and organized Front Desk, Intake Coordinator to join our growing behavioral health and substance use treatment team.

This position serves as the first point of contact for clients, families, referral sources, and community partners. The ideal candidate is welcoming, detail-oriented, able to multitask in a fast-paced environment, and passionate about helping individuals seeking recovery services.

Responsibilities:

• Greet clients and visitors in a professional and welcoming manner
• Answer and direct incoming calls while maintaining confidentiality
• Support intake and admissions processes
• Collect and enter demographic, insurance, and referral information into the EMR system
• Explain intake paperwork and program expectations to clients and families
• Maintain accurate intake logs, documentation, and front desk records
• Coordinate communication between clinical, medical, and administrative teams
• Provide compassionate support to individuals in emotionally sensitive situations
• Maintain HIPAA and confidentiality standards

Qualifications:

• Must be at least 18 years of age
• High School diploma or GED
• Successful completion of BCI/FBI background check
• Successful completion of pre-employment drug screen

Skills and Abilities:

• Previous healthcare, behavioral health, medical office, or customer service experience preferred
• Experience with EMR/EHR systems preferred
• Strong communication, organizational, and multitasking skills
• Ability to remain calm and professional in fast-paced or emotionally sensitive situations
• Proficiency with Microsoft Office and standard office technology

Benefits:

• Medical, dental and vision benefit programs
• 100% company paid life insurance plan
• Paid Time Off (PTO) begins accruing immediately upon first day of work