Front Desk & Housekeeping Supervisor

Dawn Ranch; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Dawn Ranch, a boutique resort hotel in California, seeks a Front Desk & Housekeeping Supervisor. The role involves overseeing daily operations, supervising staff, and ensuring guest satisfaction. Ideal candidates will have hotel experience, supervisory skills, and bilingual abilities.

Qualifications

• Over 2 years of hotel experience or equivalent.
• 2+ years of supervisory or management experience preferred.
• Bilingual Spanish/English preferred.

Responsibilities

• Assist in overseeing daily operations of the Front Desk and Housekeeping departments.
• Supervise staff, including assigning duties and training.
• Handle guest reservations and complaints professionally.

Skills

Communication

Multitasking

Organizational

Tools

Hotel management software

Job description

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About Us

Dawn Ranch is a natural preserve and boutique resort hotel nestled riverside at the edge of Guerneville in Sonoma’s wine-rich Russian River Valley. The historic cottage-style hotel and event venue offer a unique Sonoma wine country escape among 22 acres of ancient giant redwoods, native meadows, and vintage apple trees. The resort also features a full service spa as well as a variety of wellness and outdoor experiences including kayaking, yoga, meditation, and bird-watching. Dawn Ranch’s food program balances elevated cuisine with casual excellence, from fine dining at the Lodge to rustic picnics guests can enjoy while exploring Sonoma County. Local ingredients from the fertile valley make our cuisine a staple of Northern California fare. Dawn Ranch is the perfect destination to co-create luxury and inspiration in Sonoma County.

About The Role

We are seeking a Front Desk & Housekeeping Supervisor to join our team! In this role, you will assist the Rooms Division Manager in overseeing daily operations of the Front Desk and Housekeeping departments, including working shifts in each area. The ideal candidate has excellent communication skills, can supervise a team, report to management, and communicate effectively with guests. Bilingual Spanish/English skills are highly preferred.

• Fulfill all duties of a hotel front desk agent and housekeeping attendant.
• Follow instructions and procedures, taking guidance from superiors.
• Supervise staff, including assigning duties, training, and coaching.
• Handle guest reservations and complaints professionally and efficiently.
• Monitor guest check-in, check-out, and cleaning procedures to ensure efficiency.
• Assist the housekeeping department to ensure guest satisfaction.
• Communicate and collaborate with other hotel departments to meet guest needs.
• Maintain cleanliness and organization in guest-facing and work areas.
• Report details to management and delegate tasks effectively and respectfully.
• Lift up to 40 pounds.
• Be able to walk, kneel, reach, bend, feel, talk, see, hear, and stand for extended periods.

Additional Responsibilities

• Motivate, train, and coach new staff.
• Resolve guest billing discrepancies.
• Participate in meetings on guest needs and department operations.
• Handle payment transactions accurately with basic math skills.
• Maintain attention to detail and multitask in a fast-paced environment.
• Address guest inquiries, questions, and concerns effectively.
• Oversee employee scheduling to ensure shifts are covered.
• Maintain accurate records of guest information and room assignments.
• Perform any other duties assigned by the Rooms Manager.

Skills & Qualifications

• Over 2 years of hotel experience or equivalent.
• 2+ years of supervisory or management experience preferred.
• Housekeeping experience is a plus.
• Bilingual Spanish/English preferred.
• Basic computer skills and familiarity with hotel management software.
• Strong organizational, communication, and multitasking skills.
• Ability to work flexible hours, including weekends and holidays.

We are an Equal Opportunity Employer committed to a work environment free of discrimination and harassment, based on individual qualifications and business needs.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Hospitality
• Industries: Hospitality

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