Front Desk Host

Extell; New York (NY); On-site; USD 3,992,000 - 4,268,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) matching

Job summary

Extell Hospitality Services is seeking a Front Desk Host at Kimpton Era in New York. You will greet guests, check them in, provide concierge-style recommendations, and ensure a seamless arrival and departure experience.

The role requires strong organizational skills, fluency in English, and knowledge of NYC attractions. Experience with PMS (Opera/Fidelio) and MS Office is preferred; flexibility for overnight, weekend, and holiday shifts is expected.

Qualifications

• Prior experience in Front Desk or customer service role.
• Fluent in English; additional languages a plus.
• Excellent attention to detail and organizational skills.
• Proficiency with PMS (Opera, Fidelio or similar) and MS Office.

Responsibilities

• Welcome and register guests, verify reservations and process payments.
• Handle check-ins/outs accurately and efficiently.
• Answer calls professionally and direct messages.
• Manage room assignments and guest records.
• Assist guests with transportation and local guidance.
• Coordinate with local vendors to enhance guest experiences.
• Handle mail, packages, and luggage.
• Uphold hotel policies and safety procedures.

Skills

Attention to detail

Independent work

Organizational skills

Time management

Opera/Fidelio PMS

MS Office

Fluent English

Knowledge of NYC attractions

Tools

Opera

Fidelio

MS Office

Job description

Job Details

Job Location: Kimpton Era - New York, NY 10036 Position Type: Full-Time Education Level: High School Salary Range: $28.98 - $30.98 Hourly Job Shift: Variable Extell Hospitality Services

Location

Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings.

Overview:

The Front Desk Host is the welcoming face and primary point of contact for our guests. This multifaceted role combines the traditional responsibilities of a Front Desk Agent with the personalized service of a Concierge. The ideal candidate is a warm, engaging, and highly organized individual with a passion for hospitality and a deep knowledge of New York City. You will be responsible for ensuring a seamless arrival and departure experience, attending to guest needs throughout their stay, and providing expert recommendations for local attractions, dining, and transportation.

Key Responsibilities:

Front Desk Operations:

• Warmly welcome and register guests upon arrival, verifying reservation details and processing payments efficiently.
• Handle guest check-ins and check-outs accurately and swiftly, ensuring all necessary paperwork is completed.
• Answer and direct incoming calls professionally and courteously, providing information and taking messages as needed.
• Manage room assignments, ensuring special requests are accommodated whenever possible.
• Maintain accurate guest records and update profiles with preferences and relevant information.
• Process all forms of payment, including cash, credit cards, and direct billing, accurately and securely.
• Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues to management when necessary.
• Maintain a clean and organized front desk and lobby area.
• Adhere to all hotel policies and procedures, including safety and security protocols.

Concierge Services:

• Proactively engage with guests to understand their needs and preferences.
• Assist guests with transportation arrangements, including taxis, ride-shares, and public transit information.
• Maintain an up-to-date knowledge of local events, cultural activities, shopping, and points of interest.
• Handle guest mail, packages, and deliveries.
• Assist with luggage handling and storage when needed.
• Cultivate relationships with local businesses and vendors to enhance guest experiences.
• Provide directions and maps, offering insightful tips for navigating the city.
• Anticipate guest needs and offer solutions before being asked.
• Participate in training sessions and departmental meetings as required.
• Perform other duties as assigned by the Front Office Manager on Duty or Director of Operations.

QualificationsQualifications:

Prior experience in Front Desk or customer service role, preferably within a hotel or hospitality environment, is a plus.

Skills:

• Exceptional attention to detail and a commitment to high-quality work.
• Ability to work independently and efficiently, as well as collaboratively within a team.
• Strong organizational skills.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Proficiency in property management systems (PMS) such as Opera, Fidelio, or similar.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Fluent in English; proficiency in additional languages is a significant plus.
• Extensive knowledge of New York City's attractions, restaurants, and cultural landscape.

Physical Requirements:

• Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
• Ability to lift and carry up to 25-30 pounds.
• Manual dexterity to operate necessary equipment and handle supplies.
• Ability to work flexible hours, including overnights, weekends and holidays, as needed.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

Typical Compensation Range:

• Hourly Rate: $28.98 - $30.98

Additional Considerations:

• Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.