Front Desk Host

Forever Young Spas; Boston (MA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Membership signup bonus

Training provided

Job summary

Forever Young Spas in Back Bay seeks a friendly Front Desk Host to greet clients, manage check-ins and bookings, and keep the lobby welcoming. You’ll support daily scheduling, answer inquiries, and promote memberships with a bonus on sign-ups.

Training is provided; experience in customer service is valued but not required. The role emphasizes reliability, punctuality, and a upbeat, people-oriented attitude in a fast-paced spa environment.

Qualifications

• At least 1 year in a customer-facing role (restaurant, coffee shop, retail, gym, hotel, salon all count).
• Reliable and punctual; attendance matters more than anything.
• Comfortable using a phone, a tablet and a simple booking app.
• No spa experience needed; training will be provided.

Responsibilities

• Greet clients by name and create a calm, personal first impression.
• Check clients in and out in Mangomint booking system; assist with flow of appointments.
• Answer calls, texts, and booking questions; help clients rebook as needed.
• Explain memberships and assist sign-ups to earn a bonus.
• Keep lobby and rooms guest-ready with fresh linens and tidy spaces.
• Assist with light social media tasks when downtime allows.

Skills

Great personality

Punctual

Customer service

Reliability

Education

Experience in customer-facing role

Tools

Mangomint

Job description

Front Desk Host at Forever Young Spas

Job Description

Forever Young Spas is a longevity and wellness spa in a Back Bay brownstone. Clients come to us for massage, stretch, and skin treatments, and many become members. We're small, the bookings move fast, and the front desk sets the tone for every visit.

What You'll Do

• Greet every client by name and make the first minute feel calm and personal
• Check clients in and out in our booking system (Mangomint; we'll train you)
• Keep back-to-back appointments flowing so nobody waits wondering what to do
• Answer calls, texts and booking questions, and help clients rebook
• Explain our membership and help interested clients sign up (you earn a bonus on each one)
• Keep the lobby and rooms guest-ready (fresh linens, slippers, tidy racks)
• Help with light social media when there's downtime (photos, stories), if you enjoy it

Who We're Looking For

• A great personality: warm, upbeat, and genuinely good with people
• Reliable — you show up on time, every shift. This matters more than anything else on this list
• Available Tuesday to Saturday, 10 AM - 6 PM, with no regular conflicts
• At least 1 year in a customer-facing job (restaurant, coffee shop, retail, gym, hotel, salon all count)
• Comfortable with a phone, a tablet and a simple booking app
• No spa experience needed — we'll teach you everything

Application Questions

• Can you work Tuesday to Saturday, 10 AM - 6 PM, every week? (Yes / No)
• Are you currently enrolled in classes that would conflict with these hours? (Yes / No)
• How many years have you worked in a customer-facing job?
• Can you provide a reference from a past manager who can speak to your attendance? (Yes / No)