FRONT DESK- Home2 Suites Lake Havasu

Greens Havasu LLC; Lake Havasu City (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Greens Havasu LLC is seeking an honest and trustworthy Guest Service Associate with 1+ years of experience to join our hotel team in Lake Havasu City, AZ. The role focuses on courteous guest service, attendance, and reliability.

You will handle guest requests, post charges in the property management system, and assist with issues while maintaining a hospitable attitude. Shift patterns may include evenings and weekends.

Qualifications

• 1+ year experience in guest service.
• Professional appearance and good listening.
• Ability to stand for long hours and lift 30–60 lbs.
• Strong communication with guests and team.

Responsibilities

• Provide efficient and courteous guest service to increase satisfaction.
• Execute selling strategies to boost hotel revenue and uphold standards.

Skills

Customer service

Multi-tasking

Communication

Professional appearance

Job description

If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and excellent attendance, this may be the opportunity for you!

Key Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
• Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times.

The ideal candidate will be:

• Multi-task, detail-oriented, and remain service-centric.
• Communicate with guests, and co-workers, receive and transmit mail, phone, and written messages and relay pertinent information using log books.
• Assist with guest issues with professionalism in maintaining a hospitable attitude.
• Computer literate to thoroughly operating property management systems: post charges, compute bills, collect payments, and make changes.

What are we looking for?

To fulfill this role successfully, you must possess the following:

• Well-groomed and professional appearance.
• Good listener.
• Emphatic and tolerant.
• Rational, prudent, and practical.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds