Guest Experience Front Desk Agent

ADP, Inc.; Twentynine Palms (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

ADP, Inc. is seeking a Guest Service Associate in Twentynine Palms, CA to provide courteous guest service, handle inquiries, and support daily hotel operations. The role emphasizes a hospitable attitude, accuracy in billing, and adherence to brand standards.

The ideal candidate will be multi-tasking, detail-oriented, and communicate effectively with guests and team members. Flexibility for varying schedules and holidays is required.

Qualifications

• Multi-task, detail-oriented, and service-centric.
• Strong communication with guests and coworkers.
• Proficient in using property management systems to post charges, compute bills and handle payments.
• Professional appearance and demeanor.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with hotel standards.
• Execute selling strategies to enhance hotel revenue and adhere to mission, values, and culture.
• Communicate with guests and coworkers; relay information using log books.
• Assist with guest issues professionally while maintaining a hospitable attitude.
• Operate property management systems to post charges, compute bills, collect payments, and make changes.

Skills

Guest service

Communication

Multitasking

Attention to detail

Tools

PMS (Property Management System)

Job description

ADP, Inc. is seeking a Guest Service Associate in Twentynine Palms, CA to provide courteous guest service, handle inquiries, and support daily hotel operations. The role emphasizes a hospitable attitude, accuracy in billing, and adherence to brand standards.

The ideal candidate will be multi-tasking, detail-oriented, and communicate effectively with guests and team members. Flexibility for varying schedules and holidays is required.