FRONT DESK - Hampton Inn Needles

Automatic Data Processing, Inc.; Needles (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Guest Service Associate in Needles, CA. The role focuses on delivering efficient and courteous service to guests while supporting hotel standards and revenue initiatives.

The ideal candidate will be multi-tasking, detail-oriented, and service-centric, with the ability to communicate effectively with guests and staff. The job requires a professional appearance and reliable attendance.

Qualifications

• 1+ year of guest service experience.
• Well-groomed and professional appearance.
• Good listener.
• Able to stand for long periods and handle physical tasks.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service according to hotel standards.
• Execute selling strategies to boost hotel revenue.
• Communicate with guests and co-workers, process mail/phone/messages, and maintain log books.

Skills

Guest service

Communication

Attention to detail

PMS software

Cash handling

Multitasking

Tools

PMS software

Job description

If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and excellent attendance, this may be the opportunity for you!

Key Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
• Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times.

The ideal candidate will be:

• Multi-task, detail-oriented, and remain service-centric.
• Communicate with guests, and co-workers, receive and transmit mail, phone, and written messages and relay pertinent information using log books.
• Assist with guest issues with professionalism in maintaining a hospitable attitude.
• Computer literate to thoroughly operating property management systems: post charges, compute bills, collect payments, and make changes.

What are we looking for?

To fulfill this role successfully, you must possess the following:

• Well-groomed and professional appearance.
• Good listener.
• Emphatic and tolerant.
• Rational, prudent, and practical.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds