FRONT DESK- Home2 Suites Lake Havasu

ADP, Inc.; Lake Havasu City (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

ADP, Inc. seeks a Guest Service Associate to deliver courteous guest service and handle inquiries at a hotel. The role requires strong communication, multi-tasking, and a professional appearance. You will operate the property management system to post charges, compute bills, and process payments.

Applicants should be able to stand for long hours, lift light loads, and work varied shifts including holidays, weekends, and evenings. Prior hospitality experience is a plus.

Qualifications

• Honest and trustworthy Guest Service Associate with 1+ years of experience, responsible, and excellent attendance.
• Increase guest satisfaction by providing efficient and courteous guest service according to hotel standards.
• Multi-task, detail-oriented, and service-centric.
• Communicate with guests and co-workers, receive and transmit mail, phone and written messages using log books.
• Operate property management systems to post charges, compute bills, collect payments and make changes.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with hotel standards.
• Execute selling strategies to enhance hotel revenue.

Skills

Guest service

Communication

Multi-tasking

Detail-oriented

Professional appearance

Listening skills

Empathy

Practical mindset

PMS experience

Tools

Property Management System (PMS)

Job description

If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and excellent attendance, this may be the opportunity for you!

Key Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
• Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times.

The ideal candidate will be:

• Multi-task, detail-oriented, and remain service-centric.
• Communicate with guests, and co-workers, receive and transmit mail, phone, and written messages and relay pertinent information using log books.
• Assist with guest issues with professionalism in maintaining a hospitable attitude.
• Computer literate to thoroughly operating property management systems: post charges, compute bills, collect payments, and make changes.

What are we looking for?

To fulfill this role successfully, you must possess the following:

• Well-groomed and professional appearance.
• Good listener.
• Emphatic and tolerant.
• Rational, prudent, and practical.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds