Front Desk & Guest Services Supervisor

Study Hotels; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Restaurant discounts

Employee partner perks

Job summary

Study Hotels at the University of Chicago is seeking an Assistant Guest Service Manager to lead a team delivering the highest quality of service to our guests. Under the Guest Service Manager, you will oversee daily Front Desk and Living Room operations in Chicago.

We welcome energetic, service-oriented individuals with experience in efficient service and memorable guest experiences. This role involves supervising front desk staff, coordinating with other departments, and helping to drive

Qualifications

• HS Diploma or Equivalent Required.
• Copy of DD214, if Veteran status.

Responsibilities

• Be an integral part of Front Office operations, including guest check-ins/outs, answering phone calls, reservations, audits, and guest inquiries.
• Manage, mentor, and engage Guest Service Agents, Night Audit, and Valet team members; set clear expectations and accountability.
• Support the Guest Service Manager in creating a positive working environment that promotes curiosity, teamwork, and growth.
• Provide the highest level of hospitality service expected by guests.
• Coordinate with front desk, housekeeping, and other departments to meet guest requests.
• Train and develop staff to be personable and professional for a thoughtful guest experience.
• Recruit, interview, and onboard new team members.
• Lead, motivate, and manage front office staff with presentation and punctuality.
• Conduct staff training, onboarding, and performance evaluations; support skill development and cohesion.
• Bridge between front office and back office for smooth communication.
• Address guest concerns and resolve matters to deliver a thoughtful guest experience.
• Assist in scheduling, payroll, and shift management for front desk employees.
• Resolve complaints in person, by phone, or in writing.
• Promote hotel facilities and sales offers; support marketing and revenue initiatives.
• Prepare for group arrivals and ensure correct billing; coordinate with Reservations Coordinator for group billing accuracy.
• Assist in creating or changing SOPs, checklists, and training guides.
• Work with accounting to ensure group billing and night audit accuracy.

Skills

Guest service

Leadership

Communication

Team management

Front desk operations

Scheduling

Education

HS Diploma or Equivalent

Job description

Study Hotels at the University of Chicago is seeking an Assistant Guest Service Manager to lead a team delivering the highest quality of service to our guests. Under the Guest Service Manager, you will oversee daily Front Desk and Living Room operations in Chicago.

We welcome energetic, service-oriented individuals with experience in efficient service and memorable guest experiences. This role involves supervising front desk staff, coordinating with other departments, and helping to drive