Reservations Coordinator

Study Hotels; Chicago (IL); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

None

Job summary

Study Hotels in Chicago is seeking a Reservations Coordinator to provide genuine hospitality and top service to guests. The role acts as a liaison between Sales, Front Office, and the University, handling reservations, inquiries, and billing with careful attention to detail.

The position requires maintaining accurate records, coordinating with departments, and delivering professional guest experiences. Strong English skills and flexibility to work various shifts are essential.

Qualifications

• One year in a customer facing role.

Responsibilities

• Handle incoming calls, emails, and online reservation inquiries.
• Process new reservations, modifications, and cancellations accurately.
• Provide guests with information about room types, rates, and hotel amenities.
• Maintain accurate guest records for university dates.
• Coordinate with Sales and input group rooming lists and bookings.
• Attend sales and front office meetings weekly.
• Maintain knowledge on all room types, availability, and rates.
• Meet guest requests and resolve billing issues and complaints.

Skills

Customer service

Communication

Organizational skills

Multitasking

English proficiency

Flexibility

Job description

The ReservationsCoordinatorisresponsiblefor providinggenuine hospitality and the highest quality of service to our guests. This positionis a member of the front office team andacts as a liaison between Sales, Front Office, and the University.

Pay Rate: $22.50

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Handleincoming phone calls, emails, and online reservation inquiries.

• Process new reservations, modifications, and cancellations accurately.

• Provide guests with information about room types, rates, hotel amenities, promotions, and university information.

• Maintainaccurateguest records for high-priority university dates.

• Verify guest information and ensure reservation detailsand billingareaccurate.

• Coordinate withthe salesdepartment andinputgrouprooming lists andbookings.

• Foster a professionalrapportwith university contactsand parents.

• Develop andmaintainprofessional relationships with all associates. Inform the manager of anyreservation relatedissues and how to resolve them.

• Assistin booking and blocking all rooms according to required standards.

• Monitor, audit, andmaintainbilling and reservation information across systems,identifyingand correcting discrepancies to support efficient operations and revenue accuracy.

• Attend sales and front office meetings, weekly.

• Maintain knowledge on all room types, availability, and rates.

• Attend to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.

• Act as front desk support as needed.

• Ensure total awareness ofarrivingVIP’s; communicate them as needed.

• Coordinate with the front desk, housekeeping, and other departments to meet guest requests.

• Maintain a safe and clean work environment.

• Perform otherduties asassigned by leadership.

• Ensure compliancetoall security and safety standards and adhere tooptimalutilizationof allhotel’ssoftware systems.

Experience:

• One year in acustomer facingrole.

Skills & Abilities:

• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.

• Ability to positively communicate and interact with all hotel departments.

• Excellent verbal and written interpersonal communication skills.

• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.

• Flexibility to work any shift, including evenings, weekends,

• and holidays.

• Proficiencyin Englishrequired.

About Us:

The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance in Chicago, Illinois.

The 167-room hotel features a full array of suites, including our signature Study accommodations, a 100 seat Restaurant/Tavern, 4,700 SF of banquet/meeting space including a 2,500 SF Winter Garden, specifically designed for social events, a state of the art fitness center. The hotel offers discovery and connection areas for purposeful guest interaction, including active gallery space, cultural programming, and unique touches such as custom writing desks complete with postcards to encourage guests to connect with family and friends - postage free. Guest rooms and public spaces are filled with natural light with a bright, uplifting palette of textures and natural materials, reflective of contemporary residential living.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.