Front Desk Guest Services Specialist (Flexible Schedule)

Shaner Hotels; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Shaner Hotels at Hilton Aventura (a 208-room, full-service Hilton property in Aventura, FL) seeks a guest services professional. The role focuses on delivering exceptional check-in/check-out, accurate payments, and friendly guest interactions in a luxury hotel setting. Minimum one year of customer service experience is required; hotel experience is preferred.

Bilingual English/Spanish is a plus. The position entails a flexible schedule, including weekends and holidays, to support guest

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out.
• Process payments according to established hotel requirements.
• Provide information and services to guests in a friendly, professional manner.
• Handle guest complaints ensuring guest satisfaction.
• Generate, print, and distribute daily reports to designated departments.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Job description

Shaner Hotels at Hilton Aventura (a 208-room, full-service Hilton property in Aventura, FL) seeks a guest services professional. The role focuses on delivering exceptional check-in/check-out, accurate payments, and friendly guest interactions in a luxury hotel setting. Minimum one year of customer service experience is required; hotel experience is preferred.

Bilingual English/Spanish is a plus. The position entails a flexible schedule, including weekends and holidays, to support guest