Front Desk Agent | Hilton Aventura Miami

Shaner Hotels; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Shaner Hotels at Hilton Aventura (a 208-room, full-service Hilton property in Aventura, FL) seeks a guest services professional. The role focuses on delivering exceptional check-in/check-out, accurate payments, and friendly guest interactions in a luxury hotel setting. Minimum one year of customer service experience is required; hotel experience is preferred.

Bilingual English/Spanish is a plus. The position entails a flexible schedule, including weekends and holidays, to support guest

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out.
• Process payments according to established hotel requirements.
• Provide information and services to guests in a friendly, professional manner.
• Handle guest complaints ensuring guest satisfaction.
• Generate, print, and distribute daily reports to designated departments.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Job description

Shaner Hotels has an exciting opportunity at our 208-room, full-service Hilton Aventura Hotel! Located in the heart of Aventura, Florida, this stunning 4-star property celebrates the beauty of diversity, culture, and the unique experiences that bring people together.

The Hilton Aventura offers an exceptional hospitality environment for both guests and associates, featuring sophisticated accommodations, the acclaimed Gala Restaurant, Muse Bar, rotating art exhibitions, and elegant banquet and event spaces. Every detail of the hotel is designed to create memorable experiences through exceptional service, creativity, and connection.

Whether you're beginning your hospitality career or bringing years of experience to the team, Hilton Aventura provides an outstanding opportunity for growth, learning, and professional development. You'll be part of a team dedicated to delivering world-class service while working in one of South Florida's most distinctive luxury hotels.

Join Shaner Hotels and become part of a culture that values excellence, teamwork, and career advancement. Build your future with us at Hilton Aventura!

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.