Front Desk Guest Services Pro — Growth & Benefits

Hospitality America; Roanoke (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Fun work environment

Top-notch training and growth

Hotel employee rates

Medical/Dental/Vision

Paid vacation

401k

Job summary

Hospitality America is seeking a Guest Services Representative for Springhill Suites by Marriott Roanoke to deliver exceptional guest experiences at check-in and check-out, addressing requests with empathy. You will be part of a team that values PEACH and supports growth within a lively, guest-focused environment.

The role includes processing payments, updating reservations, coordinating with departments on room status, and keeping the front desk organized and welcoming in a fast-paced hotel

Qualifications

• 1 year of customer service experience preferred.
• Exceptional verbal and written communication skills.
• Ability to work in a fast-paced environment with shifting priorities.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with urgency and empathy.
• Process payments for guests and update accounts accordingly.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate room availability and status.
• Maintain the front desk so it is clean, welcoming, and organized.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Job description

Hospitality America is seeking a Guest Services Representative for Springhill Suites by Marriott Roanoke to deliver exceptional guest experiences at check-in and check-out, addressing requests with empathy. You will be part of a team that values PEACH and supports growth within a lively, guest-focused environment.

The role includes processing payments, updating reservations, coordinating with departments on room status, and keeping the front desk organized and welcoming in a fast-paced hotel