Front Desk Guest Services Pro

Generation Hospitality Group; Gilbert (AZ); On-site; USD 19,000 - 25,000; Part time

Job summary

Springhill Suites Gilbert is seeking a friendly and professional Guest Services Agent to join our hotel team in Gilbert, AZ. This part‑time hourly role focuses on delivering a welcoming, efficient, and memorable guest experience at the front desk, working with housekeeping and maintenance to ensure rooms are ready and guest requests are handled promptly.

The Guest Service Representative handles check‑in/out, inquiries, payments, and guest support with empathy and professionalism, contributing to

Qualifications

• Previous customer service or front desk experience preferred.
• Strong English verbal communication and professional interaction.
• Ability to provide courteous, patient, solution‑oriented service in a fast-paced environment.
• Basic math and computer skills, including familiarity with POS systems or reservation software (training provided).
• Excellent attention to detail and accuracy when handling guest information, reservations, and payments.
• Ability to handle sensitive situations and guest complaints with tact, discretion, and sound judgment.

Responsibilities

• Greet guests warmly upon arrival and departure, providing friendly and professional service at all times.
• Manage the check-in and check-out process, including verifying reservations, processing payments, and issuing room keys.
• Answer phone calls and respond to guest inquiries regarding room availability, rates, amenities, and local information.
• Coordinate closely with the housekeeping and maintenance teams to ensure rooms are clean, prepared, and available as scheduled.
• Handle guest requests such as extra amenities, room changes, wake-up calls, and special accommodations in a timely manner.
• Resolve guest concerns or complaints with empathy and discretion, escalating issues to a supervisor when necessary.
• Accurately enter, update, and maintain guest information and reservations in the property management system.
• Process payments, refunds, and adjustments according to company policies and maintain an accurate cash drawer when applicable.
• Communicate clearly with teammates across shifts to ensure smooth handoffs and consistent guest service.
• Promote hotel services, features, and special offers to enhance the guest experience and drive repeat business.
• Follow all safety, security, and confidentiality procedures, including handling guest information in compliance with company standards.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Support other operational tasks as needed, based on business levels and staffing.

Skills

Customer service

Front desk experience

Verbal communication

Multitasking

Attention to detail

Problem solving

Teamwork

Punctuality

Education

High school diploma or GED

Tools

POS systems

Reservation software

Job description

Springhill Suites Gilbert is seeking a friendly and professional Guest Services Agent to join our hotel team in Gilbert, AZ. This part‑time hourly role focuses on delivering a welcoming, efficient, and memorable guest experience at the front desk, working with housekeeping and maintenance to ensure rooms are ready and guest requests are handled promptly.

The Guest Service Representative handles check‑in/out, inquiries, payments, and guest support with empathy and professionalism, contributing to