Front Desk & Guest Services Coordinator

Rosecrance Behavioral Health; Rockford (IL); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Life Insurance

Job summary

Rosecrance Ware Center is seeking a receptionist to manage front desk operations, answer calls, greet visitors, and perform clerical tasks in a behavioral health setting.

The position features 8-hour shifts, Monday–Friday, 8:30am–5:00pm, onsite at the Ware Center. Starting base pay is $18.00 per hour, with a comprehensive benefits package and a focus on secure, customer-focused service.

Qualifications

• High school diploma or GED required.
• Reception experience or an equivalent combination of education, training and experience.
• General clerical training or experience helpful.
• Excellent oral and written communication skills required.

Responsibilities

• Respond to all incoming phone calls and direct to appropriate parties or take messages.
• Welcome visitors and direct them to the appropriate locations.
• Perform miscellaneous clerical duties as assigned.
• Answer the inquiry line and direct as assigned.
• Perform secure handling of cardholder data and adhere to PCI DSS guidelines.
• Be a member of the Clerical Team and participate in team meetings and activities.
• Comply with Rosecrance Corporate Compliance Program and Code of Conduct.
• Deliver exceptional customer service consistently.

Skills

Reception experience

Communication skills

Clerical experience

Education

High school diploma or GED

General clerical training or experience

Job description

Rosecrance Ware Center is seeking a receptionist to manage front desk operations, answer calls, greet visitors, and perform clerical tasks in a behavioral health setting.

The position features 8-hour shifts, Monday–Friday, 8:30am–5:00pm, onsite at the Ware Center. Starting base pay is $18.00 per hour, with a comprehensive benefits package and a focus on secure, customer-focused service.