Front Desk & Guest Services Concierge - Senior Living

RSL Employees LLC; Holladay (UT); On-site; USD 19,000 - 25,000; Part time

Job summary

The Ridge Senior Living in Holladay, UT is seeking a Part Time Concierge to be the first contact for service-related needs, assist residents with dining reservations, travel, and referrals, and support sales and census growth where needed.

The role emphasizes hospitality, communication, and multitasking across front-desk duties, mail, and general referrals in a resident-focused environment.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of multi-extension, multi-line telephone system is required.
• Prior concierge or hospitality experience strongly preferred.
• Energetic, enthusiastic, exceptional communication skills.
• Good organizational skills, follow-up and follow through; must be able to multitask.
• Minimum one-year experience in a business office environment preferred. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook, and Powerpoint) preferred
• Must be able to read, write and speak the English language
• EOE

Responsibilities

• Screens incoming calls; takes messages and/or forwards calls.
• Greets and signs in all visitors.
• Greets and provides directions and/or information to residents, visitors, guests and vendors.
• Responsible for sorting and distributing internal communications.
• Provides clerical assistance as needed. Types letters of correspondence, memorandums, reports, forms, etc.
• Receives event reservations, schedules guest apartment reservations and updates census, resident directory and other information as directed.
• Responds to Emergency Call System and building alarm system.
• Responsible for periodic interior rounds to ensure building is secure and in good order.
• Received and processes work orders for the Community. Manages office equipment and supplies.
• Provides effective and courteous service to all residents, guests and co-workers.
• Handles resident emergency situations in the absence of the Community Manager.
• In some communities, may have additional responsibilities supporting the sales and marketing functions as follows:
• Conducts sales calls by phone, sets appointments with prospects, meets with prospects and/or other families, conducts building tours, performs follow-up.
• Enters data into the lead management system, maintains accurate record of apartment inventory and prospect files.
• Assists the Community Manager with leave signing and move-in procedures, upon request.
• Other duties as assigned.

Skills

Hospitality experience

Communication skills

Organizational skills

Multitasking

Phone system knowledge

MS Office (Word, Excel, Outlook, Power

Education

High School Diploma

Tools

Word

Excel

Outlook

PowerPoint

Job description

The Ridge Senior Living in Holladay, UT is seeking a Part Time Concierge to be the first contact for service-related needs, assist residents with dining reservations, travel, and referrals, and support sales and census growth where needed.

The role emphasizes hospitality, communication, and multitasking across front-desk duties, mail, and general referrals in a resident-focused environment.