Front Desk & Guest Services Concierge

Commonwealth Senior Living at East Paris; Grand Rapids (MI); On-site; USD 22,000 - 28,000; Part time

Job summary

Commonwealth Senior Living at East Paris in Grand Rapids, MI seeks a part-time Concierge to greet guests, answer phones, and support the Community Leadership Team. The role requires strong customer service and basic computer skills, with multi-line phone duties and a focus on confidentiality.

The position runs Mondays, Fridays, and every other weekend from 9am to 6pm, offering a front-desk role that enhances resident and guest experiences in a senior living community.

Qualifications

• High school education or equivalent.
• Must be able to read, write, speak and understand English.
• Prior experience in working with the public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system.
• Good health; PPD screening required.
• Interest in people, especially the geriatric population.
• Ability to work without close supervision and follow instructions.
• Strong communication and courtesy with residents, families, and staff.
• Willingness to perform non-professional duties and maintain confidentiality.

Responsibilities

• Receive guests and sign them in.
• Assist visitors to resident rooms.
• Answer phones, take messages, and transfer calls.
• Announce appointments and arrivals to staff.
• Type memos, reports, and other documents as requested.
• Sort mail and distribute to residents and departments.
• Create and maintain a warm, personal, and confidential front desk atmosphere.
• Maintain confidentiality of resident information.
• Provide tours and community information.
• Keep front desk and lobby neat and organized.
• Perform duties as assigned by supervisor.

Skills

English language proficiency

Customer service skills

Communication skills

Calm under pressure

Telephone etiquette

Basic computer skills

Education

High school education or equivalent

Tools

Telephone system

Job description

Commonwealth Senior Living at East Paris in Grand Rapids, MI seeks a part-time Concierge to greet guests, answer phones, and support the Community Leadership Team. The role requires strong customer service and basic computer skills, with multi-line phone duties and a focus on confidentiality.

The position runs Mondays, Fridays, and every other weekend from 9am to 6pm, offering a front-desk role that enhances resident and guest experiences in a senior living community.