Front Desk/Guest Services Associate

Pozez Jewish Community Center of Northern Virginia; Fairfax (VA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Job summary

The Pozez Jewish Community Center of Northern Virginia is seeking a friendly, professional Guest Services Associate for the main entrance desk. This part-time role focuses on greeting guests, answering inquiries, processing memberships, and maintaining a welcoming environment in a busy community center.

You will work weekend and evening shifts, approximately 10-20 hours per week, in person at our Fairfax, VA location, with pay of $17.00 per hour and an employee discount perk.

Qualifications

• High school diploma required and at least two years in customer service, reception, front desk, or similar public-facing roles.
• Excellent verbal and written communication skills; strong computer literacy.
• Ability to work independently and in a team environment.

Responsibilities

• Greet and acknowledge members, guests, and visitors.
• Create a positive and memorable experience for all visitors.
• Answer phone calls and inquiries, directing them as needed.
• Maintain front desk supply inventory.
• Keep the work area clean and organized.
• Assist new members with initial forms and onboarding.
• Assist current members with inquiries, paperwork, or membership information.
• Ensure entry security processes are followed.
• Process membership IDs.
• Collaborate with departments to share program information accurately.
• Print daily and weekend schedules.
• Perform tasks requested by management.

Skills

Customer service

Communication skills

Computer literacy

Independent work

Team collaboration

Education

High school diploma

Job description

Summary of Position:

The Pozez Jewish Community Center of Northern Virginia (Pozez JCC) requires the talents and skills of an experienced Guest Services Associate. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service while also being very professional and disciplined. This person will undertake all receptionist and clerical duties at the desk of our main entrance. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Qualifications:

• Applicants should have a high school degree and two or more years of successful experience working in customer service, reception, front desk, or other public facing concierge positions
• Have excellent verbal and written communication skills and computer literacy
• Ability to work independently and collaboratively

Essential Position Duties:

• Greet and acknowledge members, guests, and visitors to the Pozez JCC
• Create a positive and memorable experience for all who come to the Pozez JCC
• Courteously answer telephone calls and guest inquiries, and direct them appropriately
• Maintain office supply inventory for front desk
• Keep a clean and neat work environment
• Assist new members in completing initial forms
• Assist current members and guests with any inquiries, paperwork, or basic membership information
• Ensure security processes are administered for all those who enter the building
• Administer membership card ID process
• Work with all departments to ensure programmatic information is shared correctly
• Print daily schedule nightly and for the weekend
• Perform tasks requested by management staff when able

This position description is not intended to be all-inclusive, but is intended to be a generalized description of the primary job responsibilities and expectations. Management may change the job responsibilities and expectations based on business requirements.

This position description is intended to comply with all known state and federal regulations and includes accommodation re-evaluations and equal opportunity employment.

The Pozez Jewish Community Center of Northern Virginia is a nonprofit organization dedicated to build a strong and vibrant community through meaningful opportunities to engage in Jewish life. The J welcomes individuals of all ages, abilities, ethnicities, faiths and backgrounds. Our activities span five counties and touch more than 10,000 individuals each year through cultural, educational, wellness programs and Israel celebrations. We build Jewish connection, community and peoplehood with the 70,000+ Jews who call Northern Virginia their home.

Job Type: Part‑time

Pay: $17.00 per hour

Benefits:

• Employee discount

Schedule:

• Weekend and Evening Shifts
• Other Shifts TBD each week
• Approximately 10-20 hours a week

Work Location: In person