Front Desk & Guest Services Agent – Hospitality Team

The Revolution Hotel; Virginia Beach (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health coverage

401K plan

Paid time off (PTO)

7 paid holidays

Earned wage access

Employee assistance program (EAP)

Travel discounts

Job summary

Olympia Hospitality and the Moxy Virginia Beach Oceanfront are seeking a guest service representative to deliver outstanding hospitality at the front desk in Virginia Beach, VA. The role emphasizes reservation sales, check-in/check-out, and resolving guest inquiries to create a memorable stay.

The position supports a dynamic team, with shifts including first and second. The compensation is $16 per hour, with benefits and a commitment to employee well-being as outlined in our team perks.

Qualifications

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Communication

Phone skills

Education

High school diploma or equivalent

Job description

Olympia Hospitality and the Moxy Virginia Beach Oceanfront are seeking a guest service representative to deliver outstanding hospitality at the front desk in Virginia Beach, VA. The role emphasizes reservation sales, check-in/check-out, and resolving guest inquiries to create a memorable stay.

The position supports a dynamic team, with shifts including first and second. The compensation is $16 per hour, with benefits and a commitment to employee well-being as outlined in our team perks.