Guest Experience & Service Support Specialist

Moxy Virginia Beach Oceanfront; Virginia Beach (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with discretionary match

Paid PTO & vacations

7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Sober support network

Recovery-friendly workplace

Exclusive hotel travel discounts

Job summary

Olympia Hospitality and Moxy Virginia Beach is seeking a friendly server assistant to deliver warm, efficient service in a lively dining environment. Join a team that values wellbeing, offers strong benefits, and supports growth while you help guests feel welcome and cared for.

You will learn the menu, assist expo and service steps, and contribute to smooth operations with a positive attitude. We provide health coverage, a 401(k) plan with employer contribution, paid time off, holiday pay, and

Qualifications

• Prior customer service experience is preferred.
• High school diploma and/or equivalent work experience preferred, but not required.

Responsibilities

• Assist in getting expo line and carry-out supplies ready for service.
• Fill condiment containers, ice, and anything else needed for fast execution of meal running.
• Know menu, menu prices, composition of food and beverage menu items, familiarity with all daily specials and with proper plating procedures.
• Up-sell/suggestively sell food and beverages by describing each item in an appealing way, when necessary.
• Provide courteous guest service and respond to guest requests.
• Be knowledgeable in POS to ring in order, if necessary.
• Confirm the order by repeating back and clarify any doubts, food allergies, or guest concerns before sending the order to the kitchen.
• Close guest checks to the appropriate form of payment and file in a safe place until end of shift.
• Stock supplies daily: include condiments, plates, glassware, silverware, trays, napkins, flowers, printer paper, check presenters, and pens.
• Clean and stock refrigerators with juices, sodas, waters, and milk.

Skills

Customer service

Education

High school diploma

Job description

Olympia Hospitality and Moxy Virginia Beach is seeking a friendly server assistant to deliver warm, efficient service in a lively dining environment. Join a team that values wellbeing, offers strong benefits, and supports growth while you help guests feel welcome and cared for.

You will learn the menu, assist expo and service steps, and contribute to smooth operations with a positive attitude. We provide health coverage, a 401(k) plan with employer contribution, paid time off, holiday pay, and