Front Desk Guest Services Agent (Hospitality)

Aloft - Mooresville/Lake Norman; Langtree (NC); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K with Employer Contribution

Hotel discounts

Job summary

Aloft Mooresville Lake Norman is seeking a friendly Front Desk Agent/Guest Services representative to welcome guests, check them in/out, and provide information on local attractions. The role emphasizes hospitality, accuracy in reservations, and excellent guest service in a fast-paced hotel environment.

The position requires a high school diploma, strong communication, and the ability to handle multiple tasks, shifts including evenings and weekends, with opportunities for career growth within

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills to engage with guests.

Responsibilities

• Greet guests and manage check-in/check-out in a friendly, professional manner.
• Assist guests with inquiries and provide information about facilities and local attractions.
• Handle guest concerns and resolve issues promptly to ensure satisfaction.
• Process reservations, verify guest details, and assign rooms based on preferences.

Skills

Customer service

Communication

Multitasking

Cash handling

Hospitality

POS systems

Education

High school diploma

Tools

POS systems

Hotel reservation software

Job description

Aloft Mooresville Lake Norman is seeking a friendly Front Desk Agent/Guest Services representative to welcome guests, check them in/out, and provide information on local attractions. The role emphasizes hospitality, accuracy in reservations, and excellent guest service in a fast-paced hotel environment.

The position requires a high school diploma, strong communication, and the ability to handle multiple tasks, shifts including evenings and weekends, with opportunities for career growth within